How Do I Cancel My Subscription?

Learn all the ways to cancel your subscription as quickly and pain free as possible. is an online dating platform that serves over 50 countries in 12 languages. The company launched in 1995 and now has offices in the United States, Tokyo, Rio de Janeiro, and Beijing. The company has two types of subscriptions for users - Premium and Standard. These subscriptions are offered in 1, 3, 6, and 12-month commitments. A Standard subscription has all the basic features such as sending messages to matches and seeing who has viewed your profile. The Premium subscription has more exclusive features such as the ability to view other people's profiles anonymously, voice calling, and a 'read' notification in messages.

If you have a subscription, follow these steps to cancel your account.

Cancel Subscription Online

  1. Go to

  2. In the top right corner of the screen, select 'Sign In.'

  3. Log in to your account with your email address and password.

  4. Click on your account and select the small gear icon to go to 'Settings.'

  5. Click 'Manage/Cancel Membership.'

  6. Follow the prompted instructions to cancel your subscription. When it's done, you should see an automatic message that states 'The automatic renewal of your subscription has now been canceled.'

  7. You will receive an email confirming when your cancellation is complete.

  8. You will still have access to the site and its features until the end of your billing period.

Cancel Subscription on Apple Phone

  1. Open the 'Settings' on your phone.

  2. Select 'iTunes & App store.'

  3. Enter your Apple ID and password.

  4. Under 'Subscriptions' select 'Manage.'

  5. Select the subscription from your list.

  6. Scroll to the bottom of the screen and select 'Cancel Subscription.'

  7. You will receive an email confirming when your cancellation is complete.

  8. You will still have access to the site and its features until the end of your billing period.

Cancel Subscription on Android Phone

  1. Open the Google Play Store app on your phone.

  2. Click 'Account' and then 'Subscriptions.'

  3. Click from the list.

  4. Select 'Cancel' and confirm your decision to cancel.

  5. You will receive an email confirming when your cancellation is complete.

  6. You will still have access to the site and its features until the end of your billing period.

Reach out to Customer Support doesn't have an email support address or a live chat function, but you can call into's Customer Support line. If you're having difficulties with the above steps, call in for some help troubleshooting. You will need to provide some personal information to verify your identity as the account holder. If the customer service agent is able to help you, ask them to stay on the line until you receive the email confirming your subscription has been canceled.

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How Do I Cancel My Subscription?

Why Did GetHuman Write "How Do I Cancel My Subscription?"?

After thousands of customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Cancel My Subscription? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

Why does GetHuman Write How-to Guides for Problems?

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