How Do I Reactivate My Account?

Learn how to reactive your old account quickly and easily and save yourself from the time and frustration of setting up a new profile. is an online dating service available in over 50 countries and in 12 languages. The service was originally launched in 1995 and now has offices in Dallas, West Hollywood, San Francisco, Tokyo, Rio de Janeiro, and Beijing. offers both a free and a paid model of its service. The free version has its limitations but it's a great way for users to test out the platform before committing to a paid subscription. offers tiers of paid subscriptions, where you can pay for one month, three months, six months, or one year in advance.

If you have a account that you canceled, learn how to reactive it quickly.

Reactivate Account Online

  1. Go to

  2. In the top right corner, select 'Sign In.'

  3. Sign in to your account with your email address and password.

  4. If you've opted out of auto-renewal but your subscription term hasn't expired yet, you will see a "Reactivate" button on your profile. This button will be located in the navigation bar at the top of the screen. You simply have to click on this button and follow the prompted steps to reactive your account. Note that you won't be charged right away. Reactivating an autorenewal means your subscription will renew instead of expiring. So, your account will be charged with the renewal occurs. You will receive a confirmation email that your account has been reactivated.

  5. If your renewal date has already passed, then your subscription expired and your account has switched over to the "free member" mode. You will not see the "Reactivate" button on your navigation panel. However, you can go to to purchase a new subscription. You will receive a confirmation email once you have purchased a new subscription.

Call's Customer Service

If you're having difficulties with the process above, you can call into's customer service team. You will need to provide some personal details so they can confirm you're the account holder. The customer service representative will then walk you through troubleshooting steps for the online process or reactivate your account manually. Ask the customer service agent to send you an email confirming the changes have been made. Additionally, ask the agent to confirm when you will be charged.

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How Do I Reactivate My Account?

Why Did GetHuman Write "How Do I Reactivate My Account?"?

After thousands of customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Reactivate My Account? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

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Asked 2 years ago
Updated 2 years ago
Viewed 1,233,253 times
Reactive account
Revive account
Uncancel account

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