If your schedule or needs change, you can change your Megabus reservation at least six hours in advance. You may change your reservation online in a few simple steps. However, you need to pay a small fee. Follow these steps to trade in your Megabus reservation.
1. Open the Megabus website
2. Enter the relevant details under the section 'View/Change Reservations'
3. Choose the reservations that you wish to view
4. Select 'Trade-In'
5. Follow the prompts that appear on the screen and change your reservation
6. Review and check out to finish the process
The cost of your initial reservation is used to credit your new one. There are various trade-in fees for changing your reservation depending on when you change your reservation.
Once your Megabus reservation is complete, Megabus will send you a confirmation email. You have the responsibility to ensure that the confirmation is accurate. Megabus has the responsibility to issue confirmations based on your request on their website. The confirmation is only applicable to the stated trip. At the time of purchase, you have to provide a valid reservation number.
How to Know If Megabus Changes Your Reservation
When Megabus changes your reservation, they will send you a text message or email address to notify you. They may also text you about weather advisories and service cancelations. The information is also published on its website.
Canceling Your Reservation
After completing your Megabus reservation, it is impossible to cancel or request a refund. Your only option is to trade in your reservation. You can't get a refund for service delays or cancelations that were caused by weather changes, road conditions, or causes that were out of Megabus' control. However, you may receive a refund if Megabus was responsible for your delay or cancelation.
Contacting the Support Team
You may contact the customer service team if you experience any challenges with Megabus. The best way to contact Megabus is on the phone. It is the fastest support option and you have the chance to speak directly with an agent. Phone support is the only option to speak directly with an agent.
Consider seeking support on email when you don't necessarily need to speak with a live agent. Send the support team an email with the details of your problem. You may have to exchange several emails before getting the help you want. Even though it is a slow option, it leaves you with reference material in case you need help in the future.
If you don't mind seeking support in public, consider contacting the support team on Twitter. You can learn from the opinions of other users. If the support agents can't help you on Twitter, they may suggest that you contact them on the phone or email.
The Megabus help desk is the first support option for many customers. Consider checking it out before you explore other support options. On the help pages, you can find answers to the most common problems and questions.