Mercari is an online retailer that only functions in the United States and Japan. Though it is not the most popular e-commerce platform, it has a massive seller and customer base.
You can pretty much sell anything on Mercari as long as it is legal to do so. Other items that are prohibited for sale on Mercari include counterfeit items and items that the seller does not own. Moreover, goods that are dangerous to ship like flammable chemicals cannot be sold on the site.
If you deliver your item as promised on Mercari, then payment is guaranteed. Any order shipped from Mercari is insured for up to $200 against loss or damage in transit.
All listings on Mercari are free as long as you set up an account. However, they do have a flat 10% selling fee that is redeemed when a sale is complete.
Once the order carrier informs Mercari that the shipment has been delivered, the buyer has three days to confirm that the order arrived as specified and provide you with a rating. If the buyer does not rate you within 3 days, Mercari will provide the rating and you can get paid. You will then rate the buyer and the funds will be added to your account balance.
How and when you receive payment
As soon as the buyer provides confirmation of receiving the delivery and you have both rated the transaction, the funds should appear in your Mercari account balance.
There are two methods through which you can receive payment on Mercari namely Instant Pay and Direct Deposit. Each method of receiving payment has its own features.
For instant pay, you receive the funds within minutes. Also, the funds will be deposited to your debit card. You pay a $2 fee for cashing out any amount of funds but you are limited to a cash-out amount of $500 per month.
You can cash out with instant pay by following these steps:
Pertaining to direct deposit, you will receive the funds within 2 to 5 business days. Moreover, your balance will be deposited into your checking account. You are charged $2 for cashing out any amount under $10. You also get charged the same or a direct deposit rejection. Direct deposits transfers are only processed on weekdays hence you cannot initiate a transfer of any amount on the weekend.
You can view your account balance by going to your account profile and clicking 'Balance' which is located at the top of the profile page. Another route is to go to account 'Settings' and then clicking 'Balance' to check your account balance.
If you have any trouble receiving payment on Mercari, you should contact their customer service department for assistance. You can reach Mercari's customer service through the following ways:
Call the Mercari customer service phone number and report trouble receiving a payment. The line is open from Monday to Friday from 9am to 5pm PST. You only have to wait for about 15 minutes to speak to a customer service agent.
The Mercari customer service phone number can be obtained from GetHuman.
The other option at your disposal for contacting Mercari customer service is the online help desk. If you are having trouble receiving payment, the issue will be fixed in about 27 hours.
The help desk's address can be acquired from GetHuman.
After thousands of Mercari customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How do you receive payment on Mercari? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Mercari if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
GetHuman has been working for over 10 years on sourcing information about big organizations like Mercari in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How do you receive payment on Mercari? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.
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