Mercari is a marketplace app that was launched in 2013. It has grown into one of the biggest community-powered marketplaces. It has over JPY 10 billion in transactions.
Mercari allows buyers to save up to 70% buying both new and used items. The marketplace has more than 10, 000 brands and over 100, 000 new items that are added daily. With the marketplace app, it is possible for you to communicate directly with the seller.
Mercari protects all buyers. It does not release payments until your item is delivered. You must confirm to Mercari that you received the item and that it was in good condition. If the seller delivers an item that is not as described in the listing, you may request a full refund within three days after receiving the item. Sellers are allowed up to three business days to ship your item. If you do not receive the item, you should contact your seller and ask for help. Most sellers will be polite and respectful.
They will try to explain why your order is late and may even compensate you for it. You will receive a notification when your item has been shipped. The notification will include the tracking number. You can use it to track your delivery.
When the item is delivered, take some time to inspect it. If you are happy with the delivery, rate your seller. The rating will release payment to your seller. If you do not rate your seller in three days, Mercari will issue a neutral auto-rating for you. Do not rate the seller if you were not happy with their service. You may, however, contact the customer support team for help.
If the Item Isn't as Described
If the item that was delivered is not as described, you may try to complain to them. If you cannot reach them, you should contact Mercari and make a return request within three days of receipt. You may not return an item simply because you changed your mind or it does not fit. If the item is exactly as it was described in the listing, you cannot return it.
After filling in the form, you must provide photo evidence. Mercari will go through your request. If they approve your return request, they will send you a prepaid shipping label. You can then ship your item back. You will receive a refund as soon as your item is received. Your refund will be sent to the original form of payment.
Direct Messaging for Sellers and Buyers
With Mercari, it is possible for buyers and sellers to communicate directly. If you are interested in a seller's products, you can communicate with them without the interference of third parties. Being able to chat privately allows you to negotiate prices, request for discounts, and more. Nobody else needs to get in your business.
Unfortunately, it is not always possible to reach your seller. If you find that communication with one seller is difficult, you may need to find a different seller. Another option is to contact the customer support team.
The best way to contact Mercari is on the phone. You will be connected with a representative who will help you. A Mercari representative will speak to you in a short time. Be polite and explain your problem with as many details as possible. You may also contact them on Live chat.
If you need help connecting with a representative, you may get the help of GetHuman. You simply need to fill in a form with details of your problem. You will be connected with the right help fast. GetHuman is fast, convenient and effective.
After thousands of Mercari customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together What Do I Do If I Can't Contact a Seller on Mercari? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Mercari if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
GetHuman has been working for over 10 years on sourcing information about big organizations like Mercari in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our What Do I Do If I Can't Contact a Seller on Mercari? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.