Metlife Auto Insurance gives you the choice between using a body shop from their CARE network, which comes with a guarantee on all repairs completed, or using an auto body repair shop of your choice.
The CARE network by MetLife Auto Insurance brings you quality repair facilities across the country by partnering with local car repair shops and setting quality standards. The repairs at these shops will be guaranteed for as long as you own the vehicle.
Find out where CARE facilities are located near you by following the below steps:
If your preferred auto body shop is not part of the CARE network, you are still able to use it. However, the repairs carried out will not be guaranteed as with the CARE network.
To use your own auto body shop you can follow the below instructions:
After thousands of MetLife - Auto Insurance customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together Which Body Shops Does Metlife Allow Me to Use? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting MetLife - Auto Insurance if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
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