Most of us have bills and other obligations that may make it difficult for us to honor a previous payment arrangement. As a result, it may be necessary to change or cancel a previous financial commitment from time to time. Metro PCS understands that life happens and sometimes customers need the flexibility to make changes to their payment commitments.
Call Customer Service
If you need to change or cancel a Metro PCS payment you should call customer service. Customer service can make the changes you request or cancel the payment if your payment hasn't already been processed. Calling customer service is the quickest way to make changes to your account.
You may be able to call Metro PCS and request a grace period to pay your bill or change the due date. Metro PCS may allow certain customers to do this on a case by case basis. However, if you are granted a grace period to pay your bill it will not change your pre-set payment date. You will still be required to pay your bill on the same day you always have the following month.
You Can't Make changes to the Due Date BUT...
Metro PCS has pre-set due dates. This means that if you don't pay by your due date your service can be temporarily terminated. However, if your service is temporarily suspended, you can switch your due date when you make payment.
Other Ways to Make Changes...
Customers can make changes to their plan by going online and accessing the settings menu. Any upgrades you make to your account take place immediately. Metro PCS customers that are eligible can get a 48-hour extension on their bill if their service is suspended. However, this is available to qualified or eligible customers.
After thousands of Metro PCS customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Can I Change or Cancel a Payment Arrangement I Made with Metro Pcs? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Metro PCS if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
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