How Can I Fix a Cracked or Broken Metro Pcs Phone?

If your Metro PCS phone is cracked or broken, there are lots of options to fix it. You can have a replacement sent to you on the next day. If you need help, the support agents may help you.

How Can I Fix a Cracked or Broken Metro PCS Phone?

Metro PCS offers a wide variety of phones and services. There is a wide variety of options to meet your needs. Metro PCS can help you set up new service and fix your cracked or broken phone.

Using the Premium Handset Protection Program

This protection program covers your device against all types of risks including physical damage and mechanical breakdown. The program protects you after the Manufacturer's Warranty has expired.

You can get a replacement for your phone on the next business day. It is convenient since you don't need to be without your device.

How Premium Handset Protection Program Works

  1. The Premium Handset Protection Program will be accepted only seven days from the date you activated or upgraded your phone
  2. The program is only applied to new Metro PCS devices

Metro PCS requires you to file a claim 60 days from the date of the incident.

Enrolling in Premium Handset Protection Program

You may be eligible for Premium Handset Protection Program if you upgrade or buy a new phone. You have seven days from the date of upgrade or activation to enroll in the program. You may contact the support team or visit a retail store.

Filing a Claim

You may file a claim by contacting a support agent on the phone or visiting the Metro PCS website. Your deductible will be charged from your preferred method of payment. Some of the most important things to have when filing your claim include;

  1. Your billing address
  2. A preferred method of payment for your deductible
  3. The make and model of your phone
  4. A description of what happened and when it happened
  5. Where you wish to have the replacement sent

If you contact the support team to file a claim, they may need you to answer a few questions. They use the information to verify your identity. You cannot file a claim unless you are an authorized user on the account of the phone that is being claimed.

You can make your deductible payment in a store if you wish. Visit a dealer that is close to you and ask to make your deductible payment. You may need to pay a small fee when using the in-store deductible option. Another option to pay your deductible is using a credit card.

If the replacement phone you get is also broken or cracked, contact Metro PCS and report it.

If you need help from Metro PCS, you may contact their customer service team. The best way to contact Metro PCS is on the phone. You get the chance to speak directly with a support agent. Explain your concerns and they will direct you to the most relevant help. When seeking support on the phone, you may not get the help you need the first time. Call again later and you may be connected with a more helpful representative. Phone support is the only option to speak directly with an agent.

Twitter and Facebook are great support options as well. They allow you to seek support in public or private depending on your needs. When seeking support on social media sites, the support agents may direct you to continue the conversation on the phone.

The help desk covers a lot of topics. It may help you get the help you need fast. Seek help on the help desk before contacting the support agents directly.

How Can I Fix a Cracked or Broken Metro Pcs Phone?

Why Did GetHuman Write "How Can I Fix a Cracked or Broken Metro Pcs Phone?"?

After thousands of Metro PCS customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Can I Fix a Cracked or Broken Metro Pcs Phone? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Metro PCS if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

Why does GetHuman Write How-to Guides for Metro PCS Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Metro PCS in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Can I Fix a Cracked or Broken Metro Pcs Phone? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.

Metro PCS

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Metro PCS phone is cracked or broken

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