Many people usually ask how they can cancel their Metro PCS service. You may want to cancel your service if you intend to use another network for your phone. Another reason may be if you're going to sell your phone or give it away as a gift. Once you are through with your phone, you may decide to deactivate your phone permanently or temporarily, depending on your plans. You can also cancel your service to Metro PCS if your phone gets stolen.
So, how do you cancel your Metro PCs service? You can cancel your service with Metro PCS by calling the customer care service to have the phone disconnected. You can also stop paying for your phone service. The last option is changing to a new phone.
There are no annual contracts for service with Metro PCS, so you can the service anytime you want. This means that if you don't pay for your service, it gets turned off, and if you pay, it is turned on.
Contact customer service
You can request for your phone service cancelation by calling the customer service of Metro PCS. Be prepared to give the security pin to your account and the name on your account. This makes it easier for the agent to cancel the phone service.
You can also visit the nearest Metro PCS store and talk to a customer service representative. When talking to customer service, they will try to convince you to stay and continue using the service.
Stop paying for the phone
If you want your account to be inactive, you can do so by refusing to pay for the service. If no payments have been to your account, your phone will remain in a suspended state for 30 days. Immediately after the 30 days, on the 31st day, your phone will be disconnected from the service, which happens automatically.
You should always keep in mind that Metro PCS has an early termination fee, and it difficult to avoid it. This occurs if you terminate your service without completing your previous payment. It is best if you called the customer service for any assistance on how to not pay the fee.
Alternatively, you can wait to target the end of a billing cycle, the time which your contract or pay period ends, then cancel your service. If you want to pay before the month or billing cycle ends, you will have to make payments of the remaining time and anything else you owe them in any device.
Change to a new phone
You can decide to buy and use a new phone. Once you set up and start using the new phone, the old service automatically. You can set up your phone at a store where you have bought it or seek help through customer service.
You should bear in mind that cancellation of your Metro PCS service may result in the loss of your number. So if your phone gets stolen, do not ask the customer service to cancel your service immediately. Try to negotiate for a sim card and phone replacement.
After thousands of Metro PCS customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Cancel My Metro Pcs Service? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Metro PCS if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
GetHuman has been working for over 10 years on sourcing information about big organizations like Metro PCS in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Cancel My Metro Pcs Service? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.