How Do I Return Metro Pcs Equipment After I've Canceled?

Returning technology devices to your service providers can be stressful without conducting due diligence. You ought to know what to expect during the process, and we've provided a guide for Metro PCS customers. However, you may also want to communicate with a customer care agent to get more information. That's why GetHuman provides the contact information for big companies to reach out to a service representative easily.

Metro PCS is a prepaid wireless telecommunication brand by T-Mobile. It is a mobile carrier that sells phones and accessories and services such as data and network coverage. Its customers have the convenience of purchasing equipment, either online or in retail stores. However, the company's devices are prone to elicit mixed reactions of satisfaction or displeasure. This is common with most technological equipment since everyone has their tastes and preferences.

You may find yourself in a situation whereby you just made a device purchase from Metro PCS, but you've changed your mind. You should have the assurance that the company's return policy is on your side, and you can quickly return the equipment and get a refund. Below is a look at the steps you should take when replacing Metro PCS equipment.

The process

Subscribers using new devices from Metro and aren't satisfied with the device or service can return the equipment for device and service refund. However, the return is only applicable for reasons that don't involve warranty issues. To return the device:

  1. You must return it to the original place of purchase within seven days after buying
  2. The equipment should be in a new-like condition
  3. Ensure that you include all the equipment's accessories and original packaging as well as the payment receipt
  4. Phones should have less than an hour of talk time while voiceless accessories ought to have lower than 200 MB of data usage
  5. If you made the purchase online, you could return the equipment to the Online Returns Center by following the instructions in the shipping package (the online returns policy has a 30-day return limit)
  6. Customers who made purchases in retail stores can physically take the devices to the place of issue

The return process is a detailed procedure that doesn't cover all items. For instance, the company doesn't offer refunds for application downloads, SIM card purchases, or device upgrades. If you're unable to return your device on your own or need clarifications on the return policy, you can contact Metro PCS's customer care team for the same. Here's how.

Phone call

Through the toll-free line, subscribers can contact the customer care representatives and seek solutions for their service problems. You can air out your return issue, and an agent will walk you through the steps you can take. The staff will also offer important tips and provide follow-up services.

Help page

Metro PCS has an online help page where its clients can get the help they need for various service issues. The help desk has multiple help topics that you can skim through then choose one that addresses your return issue. A team member form the customer care department will communicate with you and assist in solving your problem.


Social media tools have an undeniable power that gets things done. Twitter is a platform that Metro PCS uses to communicate with its clients. You can leverage the publicity that comes with the media and deliver your service issue. The company agents may reach out to you promptly and help you to solve your problem.


Metro PCS on Facebook is yet another way of reaching out to customer service reps. You can speak to the agents via their business page or through direct messages in Messenger. The team will guide you on how to return your equipment.

How Do I Return Metro Pcs Equipment After I've Canceled?

Why Did GetHuman Write "How Do I Return Metro Pcs Equipment After I've Canceled?"?

After thousands of Metro PCS customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Return Metro Pcs Equipment After I've Canceled? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Metro PCS if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

Why does GetHuman Write How-to Guides for Metro PCS Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Metro PCS in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Return Metro Pcs Equipment After I've Canceled? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.

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