Why Do You Need an Extension?
There are many ways of paying your Metro PCS bill. These methods include payment through myMetro, through in store methods and even AutoPay where Metro by T-Mobile automatically uses the saved payment method to automatically withdraw from your account. Whichever the case, if a payment is not made by the due date, Metro PCS will suspend its services. This is an understandable action. However, sometimes it is easy to get caught up and forget to pay your bills. Or sometimes you just might not be in the financial position to do so. An extension on the due date for the bill would come in very handy.
Can Metro PCS Give You an Extension on Your Bill?
With the new release for the Metro PCS Application for Android, Metro PCS says that qualified subscribers can now use the application to get an extension on their bill in the event that they are suspended. The extension is however only 48 hours long. To get the 48-hour extension, you will have to wait until your phone is suspended. Once this happens, you need to then contact the Metro customer service using another Metro phone. An alternative would be to simply go to any Metro store to get additional help.
You should note that the 48-hour extension only includes text and phone services. You will not be able to use your mobile data.
How to Make a Payment
If you are successful in getting an extension for your phone, you shouldn't forget to make the payments or else you would risk your phone being permanently disconnected. Here are the steps to follow in order to make the payment:
Once any payment is made, it cannot be cancelled or submitted. You should make sure that you receive a confirmation number as proof of your payment.
How to avoid having to ask for an extension
In order to avoid the rush that comes with having to ask for an extension, there are a few things you can do to make sure you pay your bills on time. This includes:
After thousands of Metro PCS customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How do I get an extension on my Metro PCS bill? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Metro PCS if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
GetHuman has been working for over 10 years on sourcing information about big organizations like Metro PCS in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How do I get an extension on my Metro PCS bill? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.
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