How do I get device support for my MetroPCS phone?

You want your phone to work, every time you go to use it. Well what do you do if you go to use your Metro PCS phone and it's not working? Here's the solution.

Jul 19, 2019

So your MetroPCS is experiencing some technical issues. You have tried all the options in online forums but you have no results. You are lucky because for whatever reason, you can contact MetroPCS directly. You can check all your account information and can contact them online but if you desperately need device support the best method to use is the phone.

When experiencing technical problems with your device the best step to take is to visit the site's FAQ page. Most issues will have their solutions posted on the page. when you have completely exhausted the solutions on the page with negative results, you can get help from other online sources. If that fails, then you can contact MetroPCS for device support. The following are the avenues you can use to acquire device support for your MetroPCS phone.

By Phone

As stated earlier, this is the best option. Phone calls have the advantage of real time communication which offers the chance for real time instruction and feedback. You can find the direct line to MetroPCS customer service at GetHuman. They are available on Monday to Saturday as from 9am to 7pm Eastern Standard Time (EST). The best time to call is 9:00 am.

The downside to getting device support in this way is the long wait time. The average wait time on a call is 16 minutes but can be as long as 46 minutes. It may take a lot of patience and repeated blows to the phone's buttons but you will eventually be connected to a customer care agent. Be as comprehensive and as courteous as possible to get the issue resolved in the shortest amount of time possible.


Twitter members with MetroPCS phones are in luck. There is a Metro support account on Twitter where users can get device support. This avenue is typically used for issues that you can't solve on your own but are not as complicated as those requiring a phone call. Get device support from Twitter by doing the following:

  1. Open Twitter on your web browser or mobile device and log in to your account
  2. Click the 'Tweet' tab and start typing into the open field.
  3. Type '@MetroSupport' and describe your device's technical issues as clearly and as briefly as possible.

This does not mean that MetroSupport will automatically reply to your tweet. You may have to do it severally to grab their attention. However, it is an extremely convenient method to voice your concerns.


MetroPCS are fairly active on Facebook and reply to plenty of comments on their page. For those who prefer Facebook, device support can be acquired in the following manner:

  1. Open the Facebook site on your web browser or the app in your mobile device
  2. Sign in to your account
  3. Locate the search icon and in the empty field search for 'MetroPCS' and select their page.
  4. Look for the posts that are related to your issue and leave a comment. You should receive an answer in a short while and should check regularly.

By Mail

The fact that you have a MetroPCS phone means you are likely an elder person who still favors the old ways. If you do want write a detailed letter to MetroPCS and are not in any hurry, then you can do it by mail. MetroPCS has two mail addresses: one for payments and one for general correspondence. Therefore, you can device support by sending a letter to MetroPCS Wireless, Inc. PO Box 601119 Dallas, TX 75360.

MetroPCS does not have a live chat option on their site nor do they have an email account. Call them for urgent problem and the rest for less time sensitive issues.

Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.
How do I get device support for my MetroPCS phone?

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Why does GetHuman Write How-to Guides for Metro PCS Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Metro PCS in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How do I get device support for my MetroPCS phone? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.

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