So your MetroPCS is experiencing some technical issues. You have tried all the options in online forums but you have no results. You are lucky because for whatever reason, you can contact MetroPCS directly. You can check all your account information and can contact them online but if you desperately need device support the best method to use is the phone.
When experiencing technical problems with your device the best step to take is to visit the site's FAQ page. Most issues will have their solutions posted on the page. when you have completely exhausted the solutions on the page with negative results, you can get help from other online sources. If that fails, then you can contact MetroPCS for device support. The following are the avenues you can use to acquire device support for your MetroPCS phone.
As stated earlier, this is the best option. Phone calls have the advantage of real time communication which offers the chance for real time instruction and feedback. You can find the direct line to MetroPCS customer service at GetHuman. They are available on Monday to Saturday as from 9am to 7pm Eastern Standard Time (EST). The best time to call is 9:00 am.
The downside to getting device support in this way is the long wait time. The average wait time on a call is 16 minutes but can be as long as 46 minutes. It may take a lot of patience and repeated blows to the phone's buttons but you will eventually be connected to a customer care agent. Be as comprehensive and as courteous as possible to get the issue resolved in the shortest amount of time possible.
Twitter members with MetroPCS phones are in luck. There is a Metro support account on Twitter where users can get device support. This avenue is typically used for issues that you can't solve on your own but are not as complicated as those requiring a phone call. Get device support from Twitter by doing the following:
This does not mean that MetroSupport will automatically reply to your tweet. You may have to do it severally to grab their attention. However, it is an extremely convenient method to voice your concerns.
MetroPCS are fairly active on Facebook and reply to plenty of comments on their page. For those who prefer Facebook, device support can be acquired in the following manner:
The fact that you have a MetroPCS phone means you are likely an elder person who still favors the old ways. If you do want write a detailed letter to MetroPCS and are not in any hurry, then you can do it by mail. MetroPCS has two mail addresses: one for payments and one for general correspondence. Therefore, you can device support by sending a letter to MetroPCS Wireless, Inc. PO Box 601119 Dallas, TX 75360.
MetroPCS does not have a live chat option on their site nor do they have an email account. Call them for urgent problem and the rest for less time sensitive issues.