Metro PCS: Why is my phone stuck on bootmode?

A simple 5 step guide for solving this common Metro PCS problem quickly and effectively by GetHuman

1
Hold the Volume button up (In a few device it may be volume down) + the dedicated power button.
2
Once your Smartphones first logo or manufacturers logo flashes for the first time let go of all buttons except Volume up and you will be loaded into a special mode with a little Android guy on its back with an Exclamation mark.
3
From the options menu navigate with Volume key up and down, Find Wipe cache partition and the when that's complete go to Wipe data/factory reset scroll down to yes you are sure and allow your device to do its thing.
4
After the process has completed reboot your Android mobile phone and next time you boot it will no longer hang or be stuck in the Android boot loop/ screen where the device does not fully start up.
5
This process will delete all of the saved data on the phone.
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Author:BenF3 years ago

About this Step by Step Guide

After thousands of Metro PCS customers came to GetHuman in search of an answer to this problem, along with others, we decide it was high time to publish instructions. Here are just a few examples of the types of questions we were being asked or problems reported by users like you: Metro PCS: Why is my phone stuck on bootmode?; I don't know the PUK code for my phone and now my sim card is locked; "How do I get an extension on my Metro PCS bill?"; Speak to legal department about a subpoena for records.; My home and back buttons on my ZTE don't work; I need to retrieve text messages from my old account*phone number for court... So we put together this guide to try to help. It has 5 step(s) to it. It takes an average of 111 minutes to get through these steps according to other users, including time spent working through each step and contacting Metro PCS. And we tried to include a checklist of information you'll need when you try to fix this yourself. Best of luck and please let us know if you successfully resolve your issue with this.

Why does GetHuman Write How-to Guides for Metro PCS Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Metro PCS that helps customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. If you have other problems or questions and you can't find the solution here, please let us know. We are writing new step by step guides every day for problems like this. And if you spot any issues with our Why is my phone stuck on bootmode? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.

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