With Microsoft Cyber Monday deals, you can get amazing deals for most items in their store. You can return an item to Microsoft from their Cyber Monday sale if you aren't happy with it or it is not what you ordered. After making your return request, you will find out if your order is eligible for returns. If you purchased Microsoft items from different organizations, you have to contact them for a return. Verify what you ordered from Microsoft by checking your Order history.
Microsoft Returns and Exchanges
Microsoft allows you to return or exchange various items on the page 'Order History.' Follow these steps to request an exchange or return.
1. Click on the option 'Request a return' under Order history. If you do not find the option, your order may not qualify to be returned. You may return packaged software, service cards, digital gift cards, or physical items. You cannot get a refund for games, apps, and other digital goods.
2. Use the instructions on your screen to obtain a prepaid shipping label for your return
3. If the item you send back is deemed as eligible for return, you may get a refund or replacement
You may receive a refund after making a qualifying return. It will be the full amount without shipping and handling costs. Microsoft refunds are processed within five business days after your item has been received. All refunds are sent to your original method of payment.
If you have trouble returning items from the Microsoft Cyber Monday sale, the customer service agents may help you.
Tracking Your Order from the Microsoft Store
If you made an order for items on the Microsoft store, you can track it online. Follow these steps to track your order:
1. Sign in to your account and open order history. If you have trouble signing in, seek support from Microsoft Account help
2. Find the order you wish to track
3. Check the status of your order. It may be In progress, Completed, Pending, or Shipped. If you have trouble viewing your order status, you may seek support from the customer service team. After placing your order, wait 24 hours before trying to track it
Contacting the Support Team
There are a few ways to contact the Microsoft Store support team if you need help. The fastest and most convenient option is phone support. Contact the customer service agents explaining your concerns and the type of help you need. They will give you an appropriate solution as soon as possible. If the support agents cannot help you the first time, they may suggest that you call again later.
Before contacting the customer service agents on the phone, consider looking through the help desk. It has plenty of help pages that may provide you with answers. It is the first support option for most customers. The help desk has helpful tips, suggestions, and reminders. It allows you to get answers from both the support agents and other customers.
After thousands of Microsoft Store customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Return an Item to Microsoft from Their Cyber Monday Sale? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Microsoft Store if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
GetHuman has been working for over 10 years on sourcing information about big organizations like Microsoft Store in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Return an Item to Microsoft from Their Cyber Monday Sale? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.
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