How Do I Return an Item to

This article describes how to return an item that was purchased from discount online retailer Mobstub, and what problems could arise. It describes Mobstub's simple return policy, noting the exemptions to their return rules in the cases of special sales or defective items. It also provides instructions for making the actual return.

Mobstub is a place where people can buy affordable items from big name brands and boutique retailers. As part of their attempt to keep their customers fully satisfied, they have a simple return policy and procedure. To learn how to make a return to Mobstub, just follow these instructions.

Check that Your Item Qualifies

For the most part, Mobstub will accept a return on any item as long as you return it within 30 days of purchase. However, you cannot return bathing suits, undergarments, hosiery, makeup, and bedding after you have opened the package. Additionally, you should check any paperwork and emails you received with or about the purchase. In order to keep their prices low, Mobstub sometimes offers deep discounts on the condition that the sale is final, even if the item in question could normally be returned. Check that this is not the case with your item.

If the item you received was damaged or defective, then Mobstub will immediately send you a replacement without you having to return the one you got, as long as you contact them within 15 days of purchase.

Making the Return

  1. Write an email to Mobstub's customer service division. In the body of the email, provide the name and manufacturer of the item you wish returned, your order number, and the reason you are returning the item. You can find Mobstub's customer service email here.
  2. Open the response email you receive from them and print out the return label.
  3. Look at the paperwork and emails you received with your original order. If there are any specialized return instructions there, follow them.
  4. Mail the item to wherever it says on the shipping label. Once Mobstub receives it, they will send you a refund. However, if the item has been damaged or altered in any way since the package was opened, they may issue only a partial refund or no refund at all.

In order to keep offering discount prices, Mobstub sources their inventory from many different suppliers and fulfillment centers. Each of these might have their own return policies that might complicate the refund process. If you have any questions or concerns, all you can do is email Mobstub's customer service center. They have no customer service phone line.

Why Did GetHuman Write "How Do I Return an Item to"?

After thousands of customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Return an Item to to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

Why does GetHuman Write How-to Guides for Problems?

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Asked 3 years ago
Updated 2 years ago
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