What do I do if I received only a portion of what I ordered?

A simple 3 step guide for solving this common problem quickly and effectively by GetHuman

Before you get started, be sure you have: Email, Phone number
1 items usually ship with either FedEx or UPS - if you order has not shipped yet you should call using the number below. If the order has shipped and not received yet - check your tracking number in either the FedEx or UPS links below.
If you cannot find your tracking number it is either in your email or on your account when you login to Be sure it is your shipping number rather than your confirmation number or account number.
If you cannot find any of these you can call to get further help. I hope this helps, let me know if you need any further assistance!
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Author:GetHuman-jmaley24 years ago

About this Step by Step Guide

After thousands of customers came to GetHuman in search of an answer to this problem, along with others, we decide it was high time to publish instructions. Here are just a few examples of the types of questions we were being asked or problems reported by users like you: What do I do if I received only a portion of what I ordered?; I ordered a necklace from you and received a pair of earrings please respond; I ordered a Bluetooth headset on April * and still haven't received it; An order marked delivered has not arrived; I just got a email saying my package was delivered well I did not get it so where is it; I ordered a pair of bluetooth head phones and Im trying see if they have been shipped???? My name...... So we put together this guide to try to help. It has 3 step(s) to it. It takes an average of 107 minutes to get through these steps according to other users, including time spent working through each step and contacting And we tried to include a checklist of information you'll need when you try to fix this yourself. Best of luck and please let us know if you successfully resolve your issue with this.

Why does GetHuman Write How-to Guides for Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like that helps customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. If you have other problems or questions and you can't find the solution here, please let us know. We are writing new step by step guides every day for problems like this. And if you spot any issues with our What do I do if I received only a portion of what I ordered? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.

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