MoneyGram is an American money transfer organization that has operations internationally. Originally founded in 1940, the company now operates in more than 200 countries and territories with over 345,000 offices. With MoneyGram, people can send and receive money through their mobile wallets, bank accounts, and physical locations. If you are waiting to receive or have recently sent a transfer with MoneyGram, you can track the transfer.
Select 'Log In' in the top right corner.
Sign in to your account with your email address and password.
Go to your 'Account' and 'Transaction History.' You should see the status of your order displayed here.
Enter the authorization or reference number and your legal last name.
Click on 'Track.'
The status of your transfer will display on the screen.
This option is for recipients who don't have an account with MoneyGram.
Enter the authorization or reference number and your legal last name. You will need to ask the sender for the reference number.
Click on 'Track.'
The status of your transfer will display on the screen. If something seems incorrect, try contacting the sender first for clarification.
If you are receiving a weird error message, you can look up the issue on the MoneyGram Help Forum. Oftentimes, others have encountered the same problem, and have a quick answer for you.
If the above options don't work for you, it's recommended you call into the MoneyGram Customer Support team. You will need to have either the reference number on hand for the transfer or will need to provide personal and contact details to verify your identity. The customer service agent will be able to tell you the status of the transfer, however, if there is an issue with the transfer, they will can only work with the sender to fix the problem.
After thousands of Moneygram customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do You Track a Transfer with Moneygram? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Moneygram if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
GetHuman has been working for over 10 years on sourcing information about big organizations like Moneygram in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do You Track a Transfer with Moneygram? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.
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