Even though MoviePass offers you plenty of amazing deals, you may wish to cancel your ticket and get a refund. You can do it in a few simple steps.
Canceling your MoviePass is a simple and straightforward process. On the app or website, navigate to the 'Account Details' option. Navigate to the 'Plan Billing Info' option and then 'Cancel.' They will ask you to give the reason you want to cancel before you can go on. Note that once you cancel, it is impossible to reactivate your account for at least nine months. Click on the option 'Cancel Subscription' to complete the process. Your membership will remain active until the end of your billing cycle.
Getting a Refund for Prorated Annual Membership
If you paid for your annual subscription, you may cancel and get a refund. Even though you may not get the entire refund, you will get a part of it.
MoviePass has started converting annual subscriptions to monthly plans. Their refunds for annual subscriptions are offered upon request. This means that instead of seeing one movie per month, customers can now watch three per month.
According to the Terms and Conditions of MoviePass, you should not be charged after canceling you subscription.
If you requested a cancellation but later opted in, your opt-in request will take priority and your account won't be cancelled. This means that if you canceled your account and then clicked on the 'I Accept' button, your cancellation will no longer be valid. You will be charged for your subscription and you can't request a refund.
To avoid the mistake, you should read all communication details carefully before doing anything on the app.
If your subscription has been renewed, a notification will be sent to your email. Cancel your subscription again. If you are certain that your account was charged even though you canceled your subscription, contact the support team and request a refund. To avoid confusion, always double check to make sure that your subscription is canceled.
Guidelines to Avoid Losses with MoviePass
1. If MoviePass did not charge you for certain months when you used their service, you can't deduct your subscription price from the said months
2. You may use the ticket price average you had before. However, you can't use the excuse that you could have seen less movies
3. You may deduct compensation for the time you spent seeking help online
4. If you drove to the theatre when movies are available but they stopped being available when you arrive, you may deduct your expenses for gas.
If you would like help from MoviePass, the best option to contact them is on the phone. You will be connected with a customer support representative who may help you find the most appropriate help.
When speaking with customer care agents, you should be as polite as possible. Even though the process of getting a refund from MoviePass can be long and complicated, bring rude or impatient only reduces your chances of getting help. If the support agent is unable to help you, call again and you may be connected with a different one.
The help desk is another great alternative to seek support. It has plenty of targeted tips and suggestions that may address your concerns. On the MoviePass help desk, you can learn from the experiences of previous customers. It is where most customers seek support when they have problems. When communicating with a customer care representative on the help desk, they may direct you to continue communication on a different platform. They do not offer support on their social media sites.
After thousands of MoviePass customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Get Moviepass to Refund a Charge? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting MoviePass if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
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