MoviePass is a subscription service that allows you to see a film at almost any theater once a day on any day of the year. The service is supported by most popular theaters including the local ones. It pays them for every ticket you purchase.
You can recover your MoviePass account if you forgot or lost your password. You may be logged out if you update the app or log in with a new device. If that happens, contact the support team and ask for help.
Recovering Your Account after Cancellation
It is possible to recover your account after cancellation. There are plenty of reasons why you may wish to cancel your account. If, however, you change your mind, you should have no trouble reactivating your account.
You must wait nine months after canceling your account before you can reactivate it. Do not end your subscription unless you are sure that you won't need it in a long time.
If you are having issues with your MoviePass account, you should not cancel it immediately. Try to resolve it first.
If your next billing date is not close, it makes sense to stick around for a while. Try to contact the support team and see if you can get help. There is no real benefit to canceling before your billing date.
If Your MoviePass Card Is Denied
If your card is denied at the theatre or there is an error processing the payment, you may seek help from the customer support service through their app. They will help you get in. if you are forced to pay out of pocket, they may reimburse you.
If You Forgot Your MoviePass Card
If you have forgotten your card, you may purchase an e-ticket on the app. However, some theatres may not support the purchase of e-tickets. You should check with them first. If you can't access your e-ticket, you may contact the customer support team through the app. Unfortunately, you may need to pay for your ticket out of your ticket. MoviePass will reimburse you later. You just need to send them a photo of your movie stub.
If Your Account is Hacked
You can recover your account if it is hacked. The best way to do it is to contact the customer support team. Change your password and do not share your new one with anyone. Use a strong and unique password that other people cannot access.
If you need help recovering your MoviePass account, you may seek help from the help desk. It is a good place to seek targeted tips and suggestions before contacting the support team. You may use the help desk to call MoviePass even though you can contact them on the phone.
The help desk covers plenty of topics. When going through them, you may have to go back and forth with a customer care representative. They may switch to a different mode of communication such as email. If you don't find help from the various topics, you may start a new conversation.
The best way to seek support from MoviePass is by contacting them on the phone. You will be connected with a representative in a few minutes. Be polite and ask your questions as clearly as possible. When speaking with a representative, you should have all the important information ready. It will save time and increase your chances of getting help. You may not always get help on your first attempt. You may need to call a few times. If one representative cannot help you, you may get help from a different one when you try later.
After thousands of MoviePass customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Recover My Moviepass Account? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting MoviePass if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
GetHuman has been working for over 10 years on sourcing information about big organizations like MoviePass in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Recover My Moviepass Account? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.