Mozilla Firefox: Why does my FireFox crash?

A simple 3 step guide for solving this common Mozilla Firefox problem quickly and effectively by GetHuman

Have you tried doing a clean install to see if that helps? Download the latest Desktop version of Firefox from and save the setup file to your computer.
After the download finishes, close all Firefox windows. Once you have done that click "Exit" from the menu.
Next, uninstall Firefox by dragging the file from the Applications folder to the trash.From here you will need to download Firefox again and install it.
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Author:The GetHuman TeamJanuary 15th, 2016

About this Step by Step Guide

After thousands of Mozilla Firefox customers came to GetHuman in search of an answer to this problem, along with others, we decide it was high time to publish instructions. Here are just a few examples of the types of questions we were being asked or problems reported by users like you: Mozilla Firefox: Why does my FireFox crash?; I am trying to download password box and it wont let me; We would like to become a sponsored ad tile on Mozilla.; I want to change my donation on Mozilla Firefox; cant stop message from ***** to upload firefox from coming to my phone; When trying to access a web site via firefox I get a panel purporting to be from Google.... So we put together this guide to try to help. It has 3 step(s) to it. It takes an average of 36 minutes to get through these steps according to other users, including time spent working through each step and contacting Mozilla Firefox. And we tried to include a checklist of information you'll need when you try to fix this yourself. Best of luck and please let us know if you successfully resolve your issue with this.

Why does GetHuman Write How-to Guides for Mozilla Firefox Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Mozilla Firefox that helps customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. If you have other problems or questions and you can't find the solution here, please let us know. We are writing new step by step guides every day for problems like this. And if you spot any issues with our Why does my FireFox crash? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.

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