If you have found any unexpected charges from mylife.com, you have the right to dispute them and get a refund. You may dispute a charge if you unsubscribed from your subscription but your account was still charged.
Mylife has an auto-renewal feature that is meant to ensure that premium users stay connected. With the feature, you can keep using your account whenever you want. You also have the option of deactivating your account as you please. You can do it by turning the auto-renewal option off. After that, your account will be automatically deactivated at the end of its term.
Deactivating the Auto-Renewal Feature
The auto-renewal feature makes it easy for you to deactivate your subscription. You do not need to go through the website to deactivate your account.
You may also seek help from the customer support team. If a representative can authenticate your account, they will help you deactivate your account or make changes. You also have the option of changing your personal information. You can do it under the 'Profiles' option.
Seeking Help from the Support Team
If you feel that you have been charged wrongly, you may contact members of the customer support team and dispute the charge. Try to be polite and patient. Provide as many details as possible to get help fast.
Contacting them Over the Phone
If you wish to speak with a representative, the best way to contact them is over the phone. When you call them, the average wait time is about 20 minutes. You may call from Monday to Friday between am and 9 pm. You may also call on Saturday from 6 am to 6 pm PST.
When speaking with a representative, try to explain your problem in as much detail as possible. If they ask you for any additional details, you must be ready to provide them. It is wise to have all your information ready before attempting to contact the support team.
Do not attempt to call mylife.com if you do not have enough time. Clear out your schedule and go to a quiet place. The process may take a long time. Speak to the representative politely even when you think that the company is at fault. Sounding rude, insensitive, or impatient may reduce your chances of getting help. If you do not get help from an agent on your first attempt, you may call again and try to speak with a different agent.
Contacting them Over Email
Another way of disputing a charge on Mylife is over email. Send an email describing why you think the charge was wrong and the kind of help you expect to get. You may send an email whenever you want and you can get a response in about 38 hours. If you send an email late at night, you may not get a response until the next business day. When seeking help through email, you need to patient. You may have to send messages back and forth a few times before getting help.
The Help Desk
You may find help for your problem on the help desk. It has lots of targeted tips and suggestions that you may use to solve various issues. There are plenty of help pages. Go through them before attempting to contact the support team. If you do not find help from the pages or existing conversations, you may start your own.
If you have any trouble contacting the support team, you may seek help from GetHuman. When you explain your problem, they will help you connect with the help you need as soon as you possible.
After thousands of Mylife.com customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Dispute a Charge with Mylife.com? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Mylife.com if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
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