Myntra is a very popular Indian ecommerce retailer that deals primarily with fashion products. Myntra has an app and a website that both offer fashion wear and accessories for men, women and children. It is definitely worth considering if you want to buy an article of clothing or piece of jewelry from an online seller.
Once you place an order with Myntra, you can track the order up to its delivery destination which may be your home or place of work. Unfortunately, the order tracking may say that the package was delivered but it clearly never arrived. A missing order is disappointing and an inconvenience since you do have to report the missing order to Myntra.
There are several reasons why your order from Myntra might be missing. Myntra handles thousands of orders and though their processes are largely automated mistakes do happen from time to time. An issue with Myntra's system can lead to your order going missing. You may have placed an order but it will no longer be reflected on their website. In such a scenario the best things to do is sit and wait. Myntra loses business if there are such issues with their site and they will move to rectify it as soon as possible.
Another reason why your order may be missing is due to a problem with the courier. Myntra will utilize the services of international carriers such as DHL and FedEx to deliver packages to their respective destinations. Unless you can track the order with the individual courier, then a delivery report may say successful on Myntra's website but it will not have arrived.
When packages from online retailers like Myntra are sent, they usually first stop at a sorting facility in the respective delivery cities. A problem at the sorting facility can lead to your order going missing. There are a few things you can do if this happens including report the missing order to Myntra. However, you can visit the sorting facility physically and find out what is going.
The last reason why an order can go missing is if an unauthorized party received your order. All the processes can go smoothly from you ordering the package from Myntra, shipping, sorting and its final delivery. However a fraudulent party can deceive the delivery person into receiving the order in your stead. The package will be delivered according to Myntra's system and even the courier's but it will be missing. The solution to this would be to locate the driver and ask him about the delivery. If you still do not find it, you have to report the problem to Myntra.
Reporting a missing problem to Myntra can be done in one of two ways:
You can contact Myntra through their customer service phone number. In order to contact Myntra, follow these steps:
Online Help Desk
Fortunately, Myntra does have an online help desk where you can acquire assistance and report issues to the online retailer's customer support team. You should receive a reply from the help desk within 15 hours of contacting them. You can find the link to the help desk on GetHuman.
After thousands of Myntra customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How do I report a missing order with Myntra? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Myntra if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
GetHuman has been working for over 10 years on sourcing information about big organizations like Myntra in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How do I report a missing order with Myntra? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.
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