The NFL is one of the most prominent sports organizations in the world. The organization's website NFL.com is a large part of their operations through which NFL fans can purchase a variety of products including NFL subscription products and game passes.
Subscriptions in NFL.com are automatically set to be paid on an auto-renewal basis unless you specifically choose to opt out of the auto-renewal option. Most subscription products on NFL.com run for the full NFL season and once paid, you have to wait or the next season to cancel.
Lucky for NFL.com customers, the website does have a refund policy. The policy mostly covers subscriptions products purchased on the site.
If you cancel a subscription product on NFL.com within three days of making the purchase, whether you complete a free trial or not, the website will do the best they can to refund the full amount of the purchase. Any cancellation made after the time stated above, will not be eligible for a refund.
The refund will be made to the method of payment you used to buy the subscription. If you did use the product, you will be refunded the fraction of the subscription's amount that you did not use.
If you buy a Season Plus Subscription of NFL Game Pass and have it on automatic renewal, you have to cancel your subscription within 7 days of the automatic renewal date to receive a refund. The refund will be sent to the payment method you used to pay for the subscription.
If you buy any NFL product through any NFL application, the refund terms are different for iOS and Android devices. For iOS and Windows, you must submit the refund request through the app and according to the refund policies of the particular store. For Android devices, you will have to click 'Submit a Request' through NFL.com's help page.
The successful or unsuccessful request of a refund from NFL.com will depend on the type of purchase and the time between the purchase date and the refund request date. Use of the bought product has no effect on the decision to grant a refund.
Requesting a refund
You can request a refund from NFL.com by contacting the NFL digital care and submitting a request. You can do this through the following process:
If requesting a refund through the above process, does not work you should ensure that you meet the terms and conditions for requesting a refund. If you do, you can contact customer care through their online help desk.
NFL.com has no phone number or email address through which you can reach them. You can request a refund and should expect a reply in a day. You can find the help desk's address on GetHuman.
After thousands of NFL.com customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Get a Refund from Nfl.com? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting NFL.com if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
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