How Do I Recover My National Australia Bank (Nab) Account?

The National Australia Bank has one of the most varied products and services for its customers, ranging from ATMs with Text-to-speech and lower panels for better accessibility, to online and mobile banking options. However, it does have helpful steps in case customers need a password reset, all that's needed is the customer's NAB ID to get started. You can choose to receive a security code by text or use your Telephone Password instead.

The National Australia Bank, also known as NAB, was founded in October 1858. The bank offers a variety of banking options for its customers, including accessibility-friendly ATMs. The company also makes online and mobile banking easier for its customers.

However, one thing remains universal regardless of these perks and innovations -- customers can still experience issues with accessing their accounts. Please keep reading if you need to recover your National Australia Bank account.

Reasons It Happens

It's important to know that losing access to your account can happen to anyone. Maybe you forgot your username or password, or your new device doesn't have the information saved. The forgot username/password link will help you recover your National Australia Bank login information.

Another factor in not being able to access your account is if you've changed your email address and need to update it with NAB. Don't worry, if you still have access to the old email address and have the same contact phone number, reaching out to NAB Customer Service line is still the best option.

Recovering Your Password

Please use the following steps to recover your account.

  1. Visit the National Australia Bank website and click on Internet Banking. Next, click on Forgot Your NAB ID or Password.
  2. Please choose the Reset Your Password button. You will be shown some information to review to reset your password. Type in your NAB ID and the security code that was texted to you. Keep in mind that you can also use your Telephone Banking password or a Temporary Password provided by a NAB banker if you have any problems with receiving text messages.
  3. Follow the prompts to create a new password and you are good to go.


The National Australia Bank issues its customers a unique ID that's separate from any other account numbers. If you forgot your NAB ID, the bank recommends these steps to find it.

  1. First, check your email inbox and text messages. The NAB will send you these when you first become a customer.
  2. You can also check the back of your NAB credit or debit card. Primary account holders will have their NAB IDs printed above the magnetic strip. Please keep in mind that if you're a secondary cardholder, your card won't have this feature.
  3. Please note that the website will prompt you to look at the back of your card if you Select the Forgot Your NAB ID option.

Important Note About Email Addresses

The NAB places more importance on your NAB ID and password for account access, not your email address on file. However, keeping this updated is important in case they need to reach you. The company makes it easier to manage all your contact information so that you don't miss anything. If you have any other questions about the National Australia Bank, please call customer service. You can also reach them by chat or the bank's social media pages.

Why Did GetHuman Write "How Do I Recover My National Australia Bank (Nab) Account?"?

After thousands of National Australia Bank (NAB) customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Recover My National Australia Bank (Nab) Account? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting National Australia Bank (NAB) if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

Why does GetHuman Write How-to Guides for National Australia Bank (NAB) Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like National Australia Bank (NAB) in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Recover My National Australia Bank (Nab) Account? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.

National Australia Bank (NAB)

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National Australia Bank (NAB)
How can I recover my NAB account
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