How Do I Check for a Power Outage in My Area with National Grid?

If your power is out and you get your power through National Grid, you can check with National Grid on the progress it has made with repairing the outage. You can do so online, if you are able to get online without power. You can get some basic information about the outage by text, or you can call National Grid directly.

If you get your power through National Grid and there has been a power outage in your area, you are probably eager to contact the company to check on the progress it's making with the outage. This article will teach you how to do that.

National Grid's Power Outage Procedure

There is a certain procedure that the company needs to follow in the event of a power outage, and this procedure will affect the length of time your property is without power. First, National Grid makes the area safe by dealing with downed wires and assessing the damage. Then the lines and substations that affect the greatest number of customers are repaired. Once this major damage has been repaired, crews shift their attention to transformers and distribution lines within neighborhoods. After those are repaired, neighborhood tap lines and individual home lines are repaired.

Checking on National Grid's Progress Online

To check on the progress with the power outage online, follow these instructions:

  1. Go to National Grid's website.
  2. Select the region you are in.
  3. Indicate whether your property is a home or a business.
  4. Click on the "Sign In" button in the navigation bar at the top of the page.
  5. Hover the cursor over the "Safety & Outages" tab in the navigation bar. A drop down menu will appear.
  6. Click on the "Report/Check an Outage" link under the "Outage Central" header in the menu.
  7. Click on the "I want to check the status of a reported outage" option. If you do not know if the outage has been reported yet, click on the "My power is out" option.
  8. Follow the prompts to receive an update of the company's progress.

Checking on National Grid's Progress by Text

It is not always possible to check online when your power is off. You can also check on the company's progress by texting OUT to 64743. However, you can only get very basic information this way.

Checking on National Grid's Progress by Phone

You can also check by phone, and when you talk to a customer service representative, you can ask for more details if you need them. However, if the power outage affects a lot of people, you may spend a lot of time on hold.

Why Did GetHuman Write "How Do I Check for a Power Outage in My Area with National Grid?"?

After thousands of National Grid customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Check for a Power Outage in My Area with National Grid? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting National Grid if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

Why does GetHuman Write How-to Guides for National Grid Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like National Grid in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Check for a Power Outage in My Area with National Grid? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.

National Grid

Asked 9 months ago
Updated 9 months ago
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