If you get your power through National Grid and there has been a power outage in your area, you are probably eager to contact the company to check on the progress it's making with the outage. This article will teach you how to do that.
There is a certain procedure that the company needs to follow in the event of a power outage, and this procedure will affect the length of time your property is without power. First, National Grid makes the area safe by dealing with downed wires and assessing the damage. Then the lines and substations that affect the greatest number of customers are repaired. Once this major damage has been repaired, crews shift their attention to transformers and distribution lines within neighborhoods. After those are repaired, neighborhood tap lines and individual home lines are repaired.
To check on the progress with the power outage online, follow these instructions:
It is not always possible to check online when your power is off. You can also check on the company's progress by texting OUT to 64743. However, you can only get very basic information this way.
You can also check by phone, and when you talk to a customer service representative, you can ask for more details if you need them. However, if the power outage affects a lot of people, you may spend a lot of time on hold.
After thousands of National Grid customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Check for a Power Outage in My Area with National Grid? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting National Grid if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
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