Does Nationwide Have the Highest Customer Satisfaction for Auto Insurance?

In summary, Nationwide auto insurance is not the highest-ranking insurance company based on customer satisfaction. This insurer ranks at position 9 in this regard. Some of their clients have not been satisfied with the services that they have received from Nationwide. However, other clients have been impressed with the insurer.

Nationwide Insurance offers auto insurance in the United States, as well as property, life, motorcycle and many other insurance policies. This insurer is available in 47 states, and they are affordable, especially for people with big families. Customers benefit from various discounts that can lower their premiums like good driver, accident-free and anti-theft discounts. However, Nationwide's auto premiums are based on the insured driver's gender, age, marital status, location, driving record and the year and make of the car.

Is the Highest Customer Satisfaction for Auto Insurance from Nationwide?

Nationwide Insurance does not have the best customer satisfaction rates for auto insurance in the United States. This insurer ranks at position nine among the insurance companies that provide the highest customer satisfaction. A large number of Nationwide clients have not been happy with the services that Nationwide have given them. Some customers have sued Nationwide for failing to pay out claims after their car got in an accident. Other Nationwide Insurance clients have also accused the insurer of covering up evidence that proves faulty repairs.

Another issue that Nationwide clients have raised is that the insurance company uses cheaper spare parts instead of using the parts from the car manufacturer. However, different clients of Nationwide Insurance have mixed reactions about the kind of service they have received from the insurer. Some clients are happy with their comprehensive cover and the discounts that they receive from Nationwide on their premiums. Customers' satisfaction is relative, and the fact that one person did not like the services that Nationwide offered them does not mean that you will also not like the services.

The Insurance Company with the Highest Customer Satisfaction

In the United States, the New Jersey Manufacturer's insurance company has the highest customer satisfaction rates, with an overall customer satisfaction index rating of 909. This insurer is followed closely by Amica Mutual Insurance, with a customer satisfaction index rating of 907. Other insurance companies that made the top 10 list of excellent customer satisfaction include: Auto-Owners Insurance, The Hartford, Metlife, State Farm, Erie Insurance, Allstate and Farmers Insurance.

Contacting Nationwide

By Phone

If you have questions about the services that Nationwide offers, you can reach out to their customer support team for answers through a phone call. Once you call Nationwide, they will connect you to one of their agents available to talk to you. It is not a guarantee that a Nationwide agent will be available immediately. You may have to wait for some time before you speak to a representative from Nationwide.

Live Chat

You can also reach Nationwide by live chatting with them. You will get an immediate response when you send a live chat to Nationwide because an online agent is always ready to respond to any questions that you may have. This makes live chat a more convenient method to reach Nationwide, especially for people who do not like delays.


Another way to reach Nationwide is by sending them an email. This might be the slowest method to get a response from Nationwide. It may take up to 48 hours before you receive a response to your email. However, it does not mean that Nationwide will not respond to your email eventually.

Social Media

You can also get more information about Nationwide by visiting their social media pages on Facebook and Twitter. You may also obtain information about discounts and offers on these pages.

Does Nationwide Have the Highest Customer Satisfaction for Auto Insurance?

Why Did GetHuman Write "Does Nationwide Have the Highest Customer Satisfaction for Auto Insurance?"?

After thousands of Nationwide Insurance customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together Does Nationwide Have the Highest Customer Satisfaction for Auto Insurance? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Nationwide Insurance if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

Why does GetHuman Write How-to Guides for Nationwide Insurance Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Nationwide Insurance in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our Does Nationwide Have the Highest Customer Satisfaction for Auto Insurance? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.

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