Navient: Are there benefits for military members?

A simple 7 step guide for solving this common Navient problem quickly and effectively by GetHuman

Before you get started, be sure you have: Email address on the account, Password, Name on the account, Billing address, Loan number
There are in fact specific benefits and perks for military members. You can read more about the Servicemembers Civil Relief Act here
If you would like to enroll there are several ways to do so. First you can login to your account here with your username and password
On the left side there's a menu that lists Customer Service, click that
Then select Servicemember Request for SCRA
Follow the menu options to contact them with your request.
If you don't want to request help online, you can call them and get help with this number call Navient here.
Finally, if you want to email them, they have a specific email address for this request. You can use this to contact them for more information Good luck!
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Author: Adam • May 4th, 2016

About this Step by Step Guide

After thousands of Navient customers came to GetHuman in search of an answer to this problem, along with others, we decide it was high time to publish instructions. Here are just a few examples of the types of questions we were being asked or problems reported by users like you: Navient: Are there benefits for military members?; Daughter obtained parent plus loans without my knowledge using my pin. I am a single parent with...; Settle my student loans for **% or lower, how can I pay them off by Friday?; My account is current and I want to get late payments removed from my credit reports.; I received a letter from FAMS, *-**-**, stating I had defaulted on a student loan, through Sallie...; I want to try and get late payments removed now that my account is current... So we put together this guide to try to help. It has 7 step(s) to it. It takes an average of 48 minutes to get through these steps according to other users, including time spent working through each step and contacting Navient. And we tried to include a checklist of information you'll need when you try to fix this yourself. Best of luck and please let us know if you successfully resolve your issue with this.

Why does GetHuman Write How-to Guides for Navient Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Navient that helps customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. If you have other problems or questions and you can't find the solution here, please let us know. We are writing new step by step guides every day for problems like this. And if you spot any issues with our Are there benefits for military members? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.


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