How Do I Reset My Password or Recover My Locked Navient Account?

Navient allows you to reset your password if you forgot it. If your account is locked, you may contact the customer service agents and ask them to help you unlock it. There are a few options to contact the support team and ask for help if you need it. You may contact them on the phone, Facebook/ messenger, or the Navient help desk. They will provide you with a solution as soon as possible.

Navient is a United States corporation formed in 2014. It offers services such as servicing and collecting student loans. The company manages billions of dollars in student loans. If you forgot your password, you can recover it and regain access to your account.

Resetting Your Navient Password

If you don't remember your password, click on the option 'Forgot password?' on the login page. You must enter your information to retrieve your password. Enter your; User ID, Social Security Number, account number, and date of birth. When you are done, click 'Submit' to complete the process. Your new password must be strong and unique. Memorize to ensure that you don't lose it again.

If your Navient account is locked, you can recover it by contacting Navient and asking for help.

If You Have Trouble Logging In

If you have trouble logging in to your account after it has been unlocked, there may be a problem. Some of the most common causes of the problem include;

1. Browser Cookies

You need to have your browser cookies enabled before using the site. If you have disabled your browser cookies, you are likely to receive technical errors when you try to log in.

2. The Apple Operating System

Before using the site, you must ensure that you have set your cookies to 'Always allow' or 'Allow from websites I visit.'

3. Web Browsers

Check to ensure that the web browser you are using is updated. If you are running an outdated version of the browser, you may run into challenges. Consider using updated versions of; Google Chrome, Mozilla Firefox, Apple Safari, or Microsoft Internet Explorer.

4. The Site May be Down

If the site is down, you may have trouble logging in. Try refreshing your browser and clearing the temporary files.

Contacting the Support Team

If you need help resetting your password or recovering your locked Navient account, you may seek support from the customer service team. The best way to contact Navient is on the phone. The customer support agents are friendly and professional. They are likely to give you the help you need. You may have to call several times before getting the help you need. The support agents may help you come up with a strong and effective password. Phone support is the only option to speak directly with an agent.

If you don't necessarily need to speak with an agent, you may seek support on Facebook. It gives you the chance to seek support in public or private depending on your preference. If you seek support in public, you may get the opinions of other Navient customers. If the customer care agents can't help you on Facebook, they may suggest that you contact them on the phone.

The Navient help desk has lots of targeted tips and suggestions that may help. On the help pages, there are answers to some of the most frequently asked questions. You can also get answers from the experiences of previous customers. If you end up going back and forth with the support agents, they may direct you to contact them on the phone.

How Do I Reset My Password or Recover My Locked Navient Account?

Why Did GetHuman Write "How Do I Reset My Password or Recover My Locked Navient Account?"?

After thousands of Navient customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Reset My Password or Recover My Locked Navient Account? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Navient if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

Why does GetHuman Write How-to Guides for Navient Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Navient in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Reset My Password or Recover My Locked Navient Account? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.


Asked 2 years ago
Updated a year ago
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Resetting your Navient password
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