Navient is a United States corporation formed in 2014. It offers services such as servicing and collecting student loans. The company manages billions of dollars in student loans. If you forgot your password, you can recover it and regain access to your account.
Resetting Your Navient Password
If you don't remember your password, click on the option 'Forgot password?' on the login page. You must enter your information to retrieve your password. Enter your; User ID, Social Security Number, account number, and date of birth. When you are done, click 'Submit' to complete the process. Your new password must be strong and unique. Memorize to ensure that you don't lose it again.
If your Navient account is locked, you can recover it by contacting Navient and asking for help.
If You Have Trouble Logging In
If you have trouble logging in to your account after it has been unlocked, there may be a problem. Some of the most common causes of the problem include;
1. Browser Cookies
You need to have your browser cookies enabled before using the site. If you have disabled your browser cookies, you are likely to receive technical errors when you try to log in.
2. The Apple Operating System
Before using the site, you must ensure that you have set your cookies to 'Always allow' or 'Allow from websites I visit.'
3. Web Browsers
Check to ensure that the web browser you are using is updated. If you are running an outdated version of the browser, you may run into challenges. Consider using updated versions of; Google Chrome, Mozilla Firefox, Apple Safari, or Microsoft Internet Explorer.
4. The Site May be Down
If the site is down, you may have trouble logging in. Try refreshing your browser and clearing the temporary files.
Contacting the Support Team
If you need help resetting your password or recovering your locked Navient account, you may seek support from the customer service team. The best way to contact Navient is on the phone. The customer support agents are friendly and professional. They are likely to give you the help you need. You may have to call several times before getting the help you need. The support agents may help you come up with a strong and effective password. Phone support is the only option to speak directly with an agent.
If you don't necessarily need to speak with an agent, you may seek support on Facebook. It gives you the chance to seek support in public or private depending on your preference. If you seek support in public, you may get the opinions of other Navient customers. If the customer care agents can't help you on Facebook, they may suggest that you contact them on the phone.
The Navient help desk has lots of targeted tips and suggestions that may help. On the help pages, there are answers to some of the most frequently asked questions. You can also get answers from the experiences of previous customers. If you end up going back and forth with the support agents, they may direct you to contact them on the phone.