Nest are the foremost makers of smart home devices and the company has partnered with Google to take home devices to the next level. Most Nest devices are complicated and are very difficult to fix.
Any time you deal with innovative products like Nest devices where they are pioneers in the field, issues will abide in plenty. Lucky for Nest customers, they are many sources where they can get technical support for their Nest devices.
The problems that such smart devices as smart smoke detectors and alarm bells can face are endless. You may also want to get device support not for a malfunctioning device but for complicated commands to give a device.
You can get support for Nest devices through the following ways:
The first stop when looking for support for any of your Nest devices is to visit to visit the Google Nest support center. Google is famous for its detailed support articles and the case is the same for Nest devices.
The help center is categorized by device so you do not have to struggle to find help for your device. Whether it is smart locks, thermostats, cameras or alarm systems, once you click on the category, there are popular topics of problems faced with the device.
If none of the topics apply o your particular problem, you should go ahead and describe the issue in the search bar at the top of the help center and a topic will be suggested for you.
You can also get support for your device from Google Nest Help community. The community involves answers to various topics from other Nest device users and experts in response to issues faced by Nest users.
The community is an excellent source of device support because it involves many sources of information and you can try various solutions until one proves satisfactory.
Topics on the community page are also categorized by problems Nest devices face. However, you can type your problem in the search bar and search to get a more relevant response.
The best feature about the community is that if there is no response readily available, the post will linger in the forum until a solution is found. The members work tirelessly to find a solution as there is a reward program by Google for those who offer helpful solutions.
Calling Nest's customer service phone number is another alternative method of getting support for Nest devices. The phone is probably the best and fastest way to contact a customer service representative. The average hold time on the line is about 8 minutes and the line is open every day from 5am to 9pm PST.
The phone number is especially great for urgent problems that need immediate rectification. Applying the solutions to your Nest devices as you receive them is also a great advantage. Go to GetHuman to retrieve the phone number and find out the best time to call.
You can also contact Nest customer care directly for device support by sending them an email. An email offers customers the chance to be as descriptive about the problem as possible which may be difficult to convey in a phone call or other methods. However, brevity and courteously are highly encouraged.
Expect replies from Nest at any time of day or night. You can obtain the email address from GetHuman.
You can get support room your Nest device directly from the Nest app. You can access the help center and the Nest Help community directly from the app. You can also find Nest's contact information on the app. Click 'Support' in the app and you will be on your way to fixing your Nest device.
After thousands of Nest customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How do I get support for my Nest devices? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Nest if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
GetHuman has been working for over 10 years on sourcing information about big organizations like Nest in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How do I get support for my Nest devices? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.