Netflix may not be for everyone, and if that's the case for you, you may want to cancel your account and get your money back. Once you cancel your Netflix membership, you will still have access to the services for the remainder of the payment period. So, for example, if your new payment period was always on the second of every month, you will still be able to watch Netflix until the first of the upcoming month.
To cancel your Netflix membership, simply follow the below steps:
Log on to www.netflix.com and sign in with your email and password. You can also log in via your Facebook account by selecting 'Login with Facebook' near the bottom of the screen.
At the top right of the page, click the down arrow next to your profile name. Select 'Account.'
Under the 'Membership and Billing' section, select the gray 'Cancel Membership' box.
Click 'Finish Cancellation' to confirm you want to cancel.
You will receive an email confirming the cancellation.
If you do not see the 'Cancel Membership' box on your account, you may have signed up for Netflix via a third carrier, such as iTunes or Google Play. If this is the case, you will then have to use those accounts to cancel the membership. You can identify how you signed up for Netflix by taking a look at your bank statement, to see the provider that is listed.
Next, you will want to tackle getting a refund. Netflix has a fairly strict no-refunds policy. However, navigate through the below options to identify if you qualify for a refund.
Unfortunately, in this case, it is your responsibility to cancel the free trial before the next payment period starts. The free trial lasts for 30 days and you were warned about the payment that would automatically be processed after the trial ended.
Check that your account has been canceled correctly. Ensure that you made it to the last step of the cancellation process and that you received a confirmation email.
Make sure you did not share your login information with anyone as they could have reactivated your account.
Make sure you did not share your payment information with anyone else as they could have signed up for a new account with your payment information.
If none of these cases apply, you will need to contact Netflix Customer Service to have the charge refunded. You can find the toll-free number (for those living in the US) here. Netflix Customer Service operates 24/7 so you will be able to reach someone any time of day.
Or, you can live chat with a Netflix Customer Service Representative at this link. You will need to sign into your account and depending on how busy the chat line is, may need to wait a few minutes. Netflix Customer Service operates 24/7 so you will be able to reach someone any time of day.
During your free trial, a pending authorization may appear on your credit card statement. This is a test to ensure that your credit card will work when it is time for a real charge. The pending charge will never go through. However, if you believe you have been incorrectly charged during a free trial contact the Netflix Customer Service team via phone here or via chat here.
Netflix is notorious for having a strong nonrefundable policy for full or partial refunds. Unless there has been an error on their end, it's unlikely you will get a refund. That being said, it never hurts to contact a Customer Service representative and try!
After thousands of Netflix customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Cancel My Netflix and Get Money Back? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Netflix if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
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