How Do I Cancel Netflix?

In a nutshell: Netflix is a popular platform for streaming movies and TV shows. If you want to cancel your subscription, you can do so by signing in to your account, opening your account settings, navigating to the membership and billing section, reviewing cancellation details, completing the cancellation, verifying the cancellation through a confirmation email, and optionally deleting your profile. You can still use the service until the end of your billing cycle, and if you encounter any issues, you can contact Netflix customer support.

Nov 16, 2023

Introduction

Netflix is a popular worldwide movie-streaming platform offering a large library of movies, documentaries, and TV shows. However, as a customer, you may eventually want to cancel your subscription for various reasons. This may result from finding an alternative streaming platform, or you may want to take a break from binge-watching. The Netflix cancellation process is straightforward, and here is the step-by-step process of how to do it.

Sign In to Your Netflix Account

The first step of the Netflix cancellation process is navigating to the Netflix website. Once the homepage loads fully, click the “Sign In” button at the top-right corner. Enter your credentials, then click “Sign In.”

How Do I Cancel Netflix? (Step 1)

Open Your Account Settings

After signing in to your account, the main page loads to unveil your account dashboard. Tap on your profile to access a drop-down menu. Select “Account” from the options available in the menu to access your account settings. If you have multiple profiles in your account, choose the one with the subscription you’d like to cancel.

How Do I Cancel Netflix? (Step 2)

Navigate to the Membership and Billing Section

Scroll down to the “Membership and Billing” section in the account settings. Click it to open your membership details. This page shows your email address, membership details, and next billing date. This section allows you to manage your payment information, change your billing day, or change your phone number.

How Do I Cancel Netflix? (Step 3)

Review Cancellation Details

In the membership and billing section, click the “Cancel Membership” button on the top left of the screen. Before proceeding with the cancellation, Netflix provides information regarding what will happen when you cancel your membership. Read through the details to ensure you’re comfortable with the consequences of canceling your subscription.

Complete Cancellation

After reviewing the cancellation terms, the platform provides a prompt to confirm your decision to cancel your subscription. Click the “Finish Cancellation” button to proceed. On the next page, Netflix offers alternative plans or a temporary hold on your subscription to try to retain your subscription. If you still wish to cancel, click “Complete Cancellation.”

How Do I Cancel Netflix? (Step 5)

Verify the Cancellation

Next, Netflix emails you confirmation to ensure successful cancellation. Check your email inbox and look for the confirmation message from Netflix. Open the email and verify that it confirms the cancellation of your subscription. Keep this email for future records.

Return to Free Streaming (Optional)

Canceling your Netflix subscription before the end of your billing cycle allows you to access the services until the cycle ends. Afterward, your account automatically switches to free streaming, offering limited content selection.

Contact Netflix Support

You can reach Netflix customer support for assistance if you encounter issues during the cancellation process. To do this, open the Netflix website and navigate to the help center section at the bottom of the page. From the new page, you can explore various support topics or contact Netflix directly through their customer support channels.

Delete Your Profile (Optional)

You can delete your account if you want to clear your Netflix history. Open your account settings and select “Manage Profiles.” Choose the profile you want to delete and click “Delete Profile.”

Conclusion

You can cancel your Netflix subscription following a few simple steps. Remember to verify the cancellation of your subscription through the confirmation email sent to you by Netflix. Regardless of your cancellation, the process allows you to regain control over your entertainment choices.

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Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.
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