How Do I Fix Streaming or Download Problems on Netflix?

A lot of Netflix users face the same problem. These tips will explain some of the most common problems and how to fix them

If you have trouble streaming or downloading your favorite shows on Netflix, do not panic. A lot of Netflix users face the same problem. The article will explain some of the most common problems and how to fix them.

Your Netflix May Have a Download Limit

Does your Netflix have a download limit? Before you start looking into other problems, ensure that your Netflix has no download limit. Even though the streaming service has plenty of original content, the library has other titles that are licensed by the original creators. Netflix sets different download limits depending on the title and duration of a show.

Bad Internet Connection

If you have a bad internet connection, the speed of your streaming may be low. This is a common problem if you are on a shared internet connection. If you suspect that this is the problem, you should run a speedtest on your device. If you do not have the minimum required speed, you can follow these steps to fix it.

  1. Restart the device you are using to stream Netflix
  2. Check the location of your router. If it is in a hidden place, move it to a raised, more open location.
  3. Unplug your router and plug it back in
  4. Restart your modem

If your problem persists, you should try to find out if the problem is with your router. If your router is old, you may have to upgrade it.

When Titles are Not Downloading

Downloads may fail to initiate even when you click on the 'Download' button. They may fail to renew even when you click on the 'Renew' button. The easiest way to deal with the issue is by restarting the app and starting the process afresh. Note that it may be impossible to download some titles on Netflix.

When Your Downloads Disappear

If you cannot see your downloaded TV shows, it may be because you have enabled the feature Smart Downloads. If you have the feature, it deletes episodes that you have already watched. Downloaded shows take up a lot of space so the feature replaces them with new ones.

Downloads Showing Unavailable

If you have old downloaded files, you may get the error message 'Unavailable. Title can no longer be watched offline.' This happens if you have not watched any of the content you downloaded. You will not receive any warning before receiving this error message. It pops just when you tap on the thumbnail to watch. To solve the problem, click on the button 'Download Again.' If it does not resume, restart the app.

'Too Many Devices' Error

If you receive the error message 'too many devices,' it may be because you have downloaded titles on many profiles or devices. Netflix allows only one device per account for your video downloads. You can remove the error by deleting older videos from other devices. Click on the Exclamation icon close to the title and select the option 'Delete Download.'

Netflix Not Loading

If your Netflix won't load, it may be because your app is corrupted. The easiest way to fix the problem is by reinstalling the app. If your Netflix is corrupted, it may be impossible to download any videos. Uninstall the app and install it after a few minutes. Check to ensure that the download feature works well.

If you have trouble fixing any issues with your Netflix, you should contact the customer support team for help. If you contact the team by phone, you will be connected to an agent. They will listen to your problem and give you a fitting solution. You may also reach them through their website or social media platforms.

Help from Real People

We partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat With A Help Expert
How Do I Fix Streaming or Download Problems on Netflix?

Why Did GetHuman Write "How Do I Fix Streaming or Download Problems on Netflix?"?

After thousands of Netflix customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Fix Streaming or Download Problems on Netflix? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Netflix if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

Why does GetHuman Write How-to Guides for Netflix Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Netflix in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Fix Streaming or Download Problems on Netflix? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.


Speak to An Expert Now

We partner with a US-based expert help site to provide you with tech support 24/7. Enjoy a $1 one-week trial membership and chat with a live expert now.
Get Live Expert Help
Asked 3 years ago
Updated 2 years ago
Viewed 392,546 times
Streaming Trouble
Download Trouble
Tech Support
Movies won't play
Technical Support
Streaming or Download Trouble

Moving? Set Up Services in 1 Call

Call now and talk to a real person in seconds who can tell you the best deals from each telecom company if your new home area. We find the best deal for you and then we manage the scheduling so that all your technicians show up on the same day. Easy and free!

Call free anytime: 888-959-6783Our service is unaffiliated and thus can compare plans across many providers and schedule multiple technicians
Was this page helpful? If so, please share!
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!