Everyone knows that they should be careful about their bank and PayPal accounts being hacked, but not as many people realize that they have to be careful about their Netflix passwords, too. However, Netflix's popularity has caused the growth of a large black market trade in people's Netflix usernames and passwords. If you think your Netflix account has been hacked, you need to take immediate steps to fix the problem. Keep reading to find out what those steps are.
To find out for sure if you've been hacked, go to your My Account page. Click on the Viewing Activity link. You'll see list of all the times your account was accessed, and the location and type of device used to access it. Look for any times and devices that you don't recognize.
To make sure the hackers can no longer access your account, take these steps:
This procedure will return control over your Netflix account to you. However, it's a good idea to change the password of the email account that was associated with your Netflix account, in case the hackers have access to it. If they did, they may have used it to gain access to other accounts, so you should also look at your Facebook, Twitter and other accounts to see if they have been hacked as well.
If you can't access your email or phone to change your password, for some reason, or if you need some other kind of help, you need to contact Netflix's customer service. You can do that either by phone, by chat, or by help forum.
After thousands of Netflix customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Recover a Hacked Netflix Account? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Netflix if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
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