Netflix offers a money-back guarantee. If you purchased an item with your Netflix gift card and have decided to cancel your purchase, you may request a refund. Here are the steps to request a refund to a gift card from Netflix.
Log in to your Netflix account and go to Your Account page. From there, select Your Account option on the left-hand side of the screen. You can view your billing information and purchases and request a refund menu from this page.
Click on the gift card associated with the item you would like to request a refund for and click Request Refund. Choose your gift card number and PIN code.
On the Netflix website, click Request Refund. A window will open for you to enter your email address and provide the gift card number. You will receive an email with instructions on how to receive your refund.
Click the Request Refund button and choose the reason for your request, such as a Damaged Item or Missing Item. It will prompt you to enter more information about your issue and click on Submit.
You can enter any additional information about why you would request a refund for the item to this particular gift card in the Description section of that page. You may also attach documentation such as receipts or photos.
Netflix will process your request. It will email you a confirmation when it has completed your refund. If you have not received your refund within the specified time frame, contact Netflix customer support.
After thousands of Netflix customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Request a Refund to a Gift Card from Netflix? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Netflix if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
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