Update payment information on Netflix

A simple 6 step guide for solving this common Netflix problem quickly and effectively by GetHuman

Hi there, Get Human has compiled the following steps to help you:
Log in to your Netflix account
Go to My Account. Click on your name at the top right of the page and a drop-down list will appear. Click "My Account" to load your account information.
Open the "Update payment method" page. The first section of your account says "Membership and Billing." The third option in this list says "Update Payment Method"; click on this to load the next page.
Update your payment information. On the next page, you will see a section that says "Credit card." Below it is all of the information for your card, including name, card number, zip code, expiration date, and security code.There is a box beside each section of information. Click below each section and fill out the information necessary.
Save your changes. Once all of the information has been filled out, click on the blue "Update Payment Method" below all of your information. This action will save and update your payment method on Netflix.
Do you have this same issue? Get started now with our tips and tricks.
Start fixing my issue
Author: GetHuman-emily3 • April 25th, 2016

About this Step by Step Guide

After thousands of Netflix customers came to GetHuman in search of an answer to this problem, along with others, we decide it was high time to publish instructions. Here are just a few examples of the types of questions we were being asked or problems reported by users like you: Update payment information on Netflix; Why can't I have access to the French version of the English films available on Netflix, the same...; Different names on profile are popping up.different names on setting; When trying to watch a show, Netflix will not load it; the subtitles are not working and I don't speak or understand the language.; Add new card to reopen account old card expired... So we put together this guide to try to help. It has 6 step(s) to it. It takes an average of 16 minutes to get through these steps according to other users, including time spent working through each step and contacting Netflix. And we tried to include a checklist of information you'll need when you try to fix this yourself. Best of luck and please let us know if you successfully resolve your issue with this.

Why does GetHuman Write How-to Guides for Netflix Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Netflix that helps customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. If you have other problems or questions and you can't find the solution here, please let us know. We are writing new step by step guides every day for problems like this. And if you spot any issues with our Update payment information on Netflix guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.

Help from a Live Expert

We partner with a West Coast company with live support techs available 24/7. Take advantage of a special $1 one-week trial membership and chat with a real, live person now!
Chat With an Expert


Netflix Phone Number
See current wait time and use the GetHuman Phone to reach Netflix without waiting on the phone.
Contact NetflixNetflix Customer ServiceMore Netflix How To GuidesSimilar Problems Reported by Others

GetHuman shows free information and tools to help customers contact Netflix and solve Netflix customer service problems faster.

Paying Too Much for Cable?

After helping consumers for 10 years, we realized that you need an impartial, live person you can talk to about comparing the various TV, cable, Internet and phone plans in your area- somebody who can compare the best deals across telecom providers. So we created a free concierge service you can call at the phone number below.

Call Anytime: 888-379-2546Our concierge is unaffiliated and therefore able to compare deals across many companies
Was this page helpful? If so, please share!
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!