What Do I Do If My Netflix Gift Card Balance Won’t Load?

Check your internet connection if your Netflix gift card balance won't load. Uninstall and reinstall the Netflix app on your device. Update software on your device's operating system. Try accessing Netflix from another device or network. Check for service outages on Netflix by visiting the company's website. Contact Netflix with any additional information about the issue by email or phone.

Netflix gift cards are a great gift option for anyone who loves streaming TV shows and movies. However, it can be frustrating when you receive the gift card but the amount will not load into your Netflix account. You may find different reasons for this. Here are the things to do to troubleshoot the issue, if your Netflix gift card won't load.

1. Check Your Internet Connection

Ensure that you have a strong internet connection. If you're using a Wi-Fi connection, try connecting to another network or moving to an area with better reception. If you're using your data plan, ensure you enable it and have enough data available for streaming.

Check the date and time on your device. Sometimes this can throw off the balance of information synched with Netflix's servers. Try logging out of Netflix and then back into your account. This will refresh the connection between your device and the server systems and might fix any issues with updating your gift card balance.

2. Uninstall and Reinstall the Netflix App

If your Netflix gift card balance won't load, try uninstalling and reinstalling the Netflix app on your device. To do this:

  • Press the Home button on your device to open the recent apps screen.
  • Touch and hold the Netflix app icon until it jiggles. Tap the X symbol in the upper-left corner of the screen to close it.
  • Touch Home, Settings, Apps (or App Manager) and swipe right until you see Netflix, then touch Uninstall. This will remove the app. It may take a few minutes to complete this process.
  • Once you do that, open Google Play Store and search for Netflix to find its listing again, then install it on your phone or tablet so you can re-download it.

3. Reset or Updates Your Device Operating System

Try uninstalling and reinstalling the latest updates for your device's operating system.

To do this, follow these steps:

  • Go to Settings, General and Software Update.
  • Tap Install Now and wait for the update to download and install.

4. Try Accessing Netflix From Another Device or Network

Access Netflix from another device. You may find that the issue is limited to your computer or phone and not affecting every device you own. Next, check if your Netflix gift card balance won't load on another network. If it does work on one network but not another, then this could be an issue with your Internet service provider.

5. Check for Service Outages on Netflix

If you've paid for a Netflix gift card and can't load it onto your account, it could be because of a service outage. Check the company's website for any issues with its online services. If there are problems with the site, it may affect how you can access your account.

6. Contact Netflix With Any Additional Information About the Issue

If you've been waiting for your Netflix gift card balance to load, it's probably because of a technical issue. Netflix may be working on fixing it, but in the meantime, you can contact Netflix to help resolve the issue.

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Why Did GetHuman Write "What Do I Do If My Netflix Gift Card Balance Won’t Load?"?

After thousands of Netflix customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together What Do I Do If My Netflix Gift Card Balance Won’t Load? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Netflix if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

Why does GetHuman Write How-to Guides for Netflix Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Netflix in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our What Do I Do If My Netflix Gift Card Balance Won’t Load? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.


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Asked 2 months ago
Updated 2 months ago
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My Netflix gift card balance won't load
Your Netflix gift card balance won't work

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