Netflix gift cards are a great gift option for anyone who loves streaming TV shows and movies. However, it can be frustrating when you receive the gift card but the amount will not load into your Netflix account. You may find different reasons for this. Here are the things to do to troubleshoot the issue, if your Netflix gift card won't load.
Ensure that you have a strong internet connection. If you're using a Wi-Fi connection, try connecting to another network or moving to an area with better reception. If you're using your data plan, ensure you enable it and have enough data available for streaming.
Check the date and time on your device. Sometimes this can throw off the balance of information synched with Netflix's servers. Try logging out of Netflix and then back into your account. This will refresh the connection between your device and the server systems and might fix any issues with updating your gift card balance.
If your Netflix gift card balance won't load, try uninstalling and reinstalling the Netflix app on your device. To do this:
Try uninstalling and reinstalling the latest updates for your device's operating system.
To do this, follow these steps:
Access Netflix from another device. You may find that the issue is limited to your computer or phone and not affecting every device you own. Next, check if your Netflix gift card balance won't load on another network. If it does work on one network but not another, then this could be an issue with your Internet service provider.
If you've paid for a Netflix gift card and can't load it onto your account, it could be because of a service outage. Check the company's website for any issues with its online services. If there are problems with the site, it may affect how you can access your account.
If you've been waiting for your Netflix gift card balance to load, it's probably because of a technical issue. Netflix may be working on fixing it, but in the meantime, you can contact Netflix to help resolve the issue.
After thousands of Netflix customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together What Do I Do If My Netflix Gift Card Balance Won’t Load? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Netflix if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
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