If you need to deactivate your Netspend account, you have a few options. Read on to learn how to close your Netspend account and about the various fees you may be charged.
Before you close your account, you will need to take the rest of your money out of the account. There are two ways you can do this.
Withdraw the Balance from an ATM
The easiest way to get the remainder of your balance is to use your prepaid Netspend debit card at an ATM to withdraw it. But doing so comes at a cost. The ATM will charge you a transaction fee, of course. Netspend will charge you an additional $2.50 fee of its own. Combined, these fees could come to $5 or even $7.50, depending on the ATM. Additionally, if you use an ATM in another country to do this, Netspend's fee goes up to $4.95, and the ATM fee will be higher as well.
There's also a problem with denominations. Many ATMs will only allow you to withdraw money in multiples of $20. This could leave some money in your account that you can't access. Try to find an ATM that dispenses $5 bills if you can.
You can also request a check for the remaining balance. It will probably take 3 or 4 weeks to receive it. There will be a $5.95 fee for the check that will be taken out of your remaining balance. However, if your balance is $6.94 or less then Netspend will waive this fee. To request a check, call Netspend's customer service.
After you have taken the rest of the money out of your account, you can close the account itself. Just call Netspend's customer service number.
If you are unable to call customer service for some reason, the company also has a live chat, email support, Facebook help, and Twitter help.
After thousands of Netspend customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Close My Account with Netspend? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Netspend if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
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