Netspend sells prepaid debit cards to millions of customers a year. For many of them, these debit cards function as a bank account. This can make it particularly important o get any unauthorized charges made on your Netspend card refunded as soon as possible.
Send a Written Statement of Unauthorized Debit
One way to get his issue resolved is to use Netspend's dispute form.
Call Customer Support
If you feel that printing and emailing the form in will take too long, you can try to file a dispute by phone.
1. Call Netspend's customer service number. You find it here.
2. Wait on hold until a customer service representative is available.
3. Explain to the representative why you are disputing the bill. You should have the date of the disputed charge, the amount, and the merchant involved ready.
4. The representative may resolve your dispute right then. However, he or she may need to investigate further. In that case, you will have to wait for Netspend to contact you after its investigation.
Usually, the best way to get Netspend to resolve the problem as quickly as possible is to use the phone. Emailing them the Written Statement of Unauthorized Debit is a better bet if you want to make sure you have a copy of exactly what information you communicated to Netspend to initiate this dispute. If these methods prove problematic for some reason, you can get hold of their customer service help forum. You can find a link to it here.
After thousands of Netspend customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Dispute an Unauthorized Charge with Netspend? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Netspend if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
GetHuman has been working for over 10 years on sourcing information about big organizations like Netspend in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Dispute an Unauthorized Charge with Netspend? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.
Want to talk to a real person right now who can compare TV, Internet, or phone packages in your area from different companies? Our service tracks the best deals from the various providers in your home area.Call Now: 888-379-2546Our concierge is unaffiliated and therefore able to compare deals across many companies