How Do I Order a Replacement Card from Netspend?

Netspend makes reporting a lost, stolen, or damaged Netspend prepaid debit card and replacing a replacement card a cinch for its customers. Netspend debit card holders can either contact Netspend's Customer Service team, or navigate to their easy-to-use website,, following the procedures provided above.

Netspend is a leading provider of prepaid debit cards for both commercial and personal use.

Sometimes, however, your Netspend debit card can get lost, stolen, mutilated or damaged and a replacement card needed. Fortunately, Netspend provides its card holders multiple ways to order a replacement Netspend prepaid debit card.

How Do I Order A Replacement Card From Netspend?

Note: If your Netspend card has been lost or stolen, it's important that you contact Netspend immediately. You can either call Netspend to report your Netspend debit card lost or stolen, or you can sign into your online account and report the lost or stolen card. You will find the option to report this under the Help tab on the Netspend website.

To order a replacement card from Netspend:

  1. Navigate to
  2. Login to your account.
  3. Locate My Prepaid Cards and click the link My Account located underneath it.
  4. Select the option Report Card Lost Stolen.

When presented the option to order a replacement card, follow the prompts to order your Netspend replacement prepaid debit card.

Note that you won't be charged for your replacement Netspend prepaid debit card.

Your Netspend replacement debit card will take approximately 7 to 10 business days after you place your order to arrive. If you're Netspend card has not arrived within 10 business days, contact the Netspend Customer Service team.

Your replacement Netspend prepaid debit card will have a new card number, a new security code, and, possibly, a new expiration date. You will also have to activate your Netspend replacement debit card. Follow the instructions contained in the materials that ship with your Netspend replacement card. You will also need to reset your PIN when activating your Netspend replacement debit card.

How Do I Order a Replacement Card from Netspend?

Why Did GetHuman Write "How Do I Order a Replacement Card from Netspend?"?

After thousands of Netspend customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Order a Replacement Card from Netspend? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Netspend if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

Why does GetHuman Write How-to Guides for Netspend Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Netspend in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Order a Replacement Card from Netspend? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.


Asked 3 years ago
Updated 3 years ago
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