How Do I Recover Access to My Netspend Account?

Losing your NetSpend card can lose you a lot of benefits and may even cost you money. Recovering your account as soon as possible is in your best interest. You can do this easily with these helpful tips.

A NetSpend card is a prepaid Visa card that affords its users the ability to purchase goods and services with a credit card despite not being able to acquire approval for a credit card through regular channels. You can start spending as soon as you load your card and may even receive some credit after a swift application process.

Using a NetSpend card has plenty of other advantages in addition to the ability to purchase things without credit card approval. You can also get cash back from an ATM or while making purchases at select merchants using the card. Moreover, you can add checks to your NetSpend card via your smartphone.

Depositing funds directly into your NetSpend card through paychecks from your employer is also an option for some. Other ways through which funds can be directly deposited into a NetSpend card include when receiving state and federal benefits, pensions and tax refunds.

A distinctive way to directly deposit funds into your NetSpend account is by going to a NetSpend Reload Network location near you and requesting them to top up the card for you. There may be a fee for the deposit or not depending on the location.

Therefore, losing your NetSpend card can lose you a lot of benefits and may even cost you money. Recovering your account as soon as possible is in your best interest.

Forgot Password

The most common account access issue faced on NetSpend is forgetting the account password. If you do not remember you account password, you do not have access to your account.

You can also decide to change your password if your NetSpend account has been compromised and despite entering your account password correctly multiple times, you still don't have access to your account.

If you forgot your account password or simply want to change it, you can do so through the following process:

  1. Launch your web browser and open the NetSpend website
  2. Click 'Log In' in the top right portion of the NetSpend homepage
  3. On the account log in page, click 'Password' in the phrase 'Forgot your username or password?' below the empty log in fields
  4. On the subsequent page, input your username and email address
  5. A temporary password will be sent to the email address
  6. Open your email and locate the password reset email sent by NetSpend. Click the link in the email or paste it in your browser's URL/address bar
  7. You will be redirected to the password reset page where you will be requested to input the temporary password and then your new password twice
  8. Click 'Reset Password' to change your password. After receiving confirmation of the password reset try logging in to see if the change was indeed successful.

Forgot Username

The other scenario that may lead to you losing access to your account is forgetting your account username. You can receive your account username by following these steps:

1. Launch your web browser and open the NetSpend website

2. Click 'Log In' in the top right portion of the NetSpend homepage

3. On the account log in page, click 'username in the phrase 'Forgot your username or password?' below the empty log in fields

4. On the next page, input your email address and you will receive an email from NetSpend with your account username

5. Go to the log in page and use the username to log in to your account.

If the above processes do not work, you will have to contact NetSpend customer support for help. You can reach them through several avenues including phone and email. You can find their contact information on GetHuman.

How Do I Recover Access to My Netspend Account?

Why Did GetHuman Write "How Do I Recover Access to My Netspend Account?"?

After thousands of Netspend customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Recover Access to My Netspend Account? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Netspend if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

Why does GetHuman Write How-to Guides for Netspend Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Netspend in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Recover Access to My Netspend Account? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.

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Asked 2 years ago
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