How Do I Get a Refund from the New York MTA?
You can complete and send an online form to the address on the form to request a refund. You can also get your money back for a Season Ticket you purchased, but no longer need, by returning it to the retailer you purchased it from.
If you need help with getting a refund from the New York MTA, this article may help. It contains a lot of important information on getting a refund and more.
How to Get Your Refund From the New York MTA
To get your refund, you must first complete and submit the form found here. Read the instructions carefully to ensure a prompt resolution and investigation are conducted for your claim/refund. You can get a refund if you purchased your One-way tickets, Round-Trip, or Ten-Trip tickets within thirty days of purchase. There is a $10 per transaction service fee charge to get a refund for tickets that are unused or partially used.
How to Return Unused Tickets For Refunds
To get a refund for unused tickets, you can return them by taking the following steps:
Step 1: Complete only sections A & B of the form.
Step 2: Visit any Metro-North station and present the ticket seller with your completed form.
Step 3: Or submit your completed form by mailing it to the address on the form.
If you purchased your ticket with a credit card, your refund will go back to that account. If you bought your tickets with cash, a debit card, or a personal check, you will receive a check for your refund. You should get your refund within two to three weeks after submitting the completed refund form. If you require further help or have questions, click here to contact a customer support agent at MTA.
Errors Made When Processing Your Ticket
If you purchased your ticket at a ticket office or a vending machine and believe there was an error made when processing it, follow these steps:
Step 1: Complete sections A through D of the form.
Step 2: Attach proof of purchase documentation, such as receipts or credit card statements.
Step 3: Visit any Metro-North station and present the ticket seller with your completed form.
Step 4: Or submit your completed form by mailing it to the address on the form.
You will be contacted about your claim within two to three weeks after submitting the form. If you require further help or have any questions, click here to contact a customer support agent at MTA.
Monthly Train Ticket Refunds
If you purchased a Season Ticket that you no longer need, you can return it to the retailer you purchased it from for a refund. This can include the ticket office where you purchased the ticket or another retailer managed by the same operator. If you purchased your Season Tickets online or at telesales, return them to that retailer. Keep in mind that you will have to surrender the Season Ticket in order to get a refund, so make sure you finished using it first before requesting your money back.
The refund will be calculated from the day after your Season Ticket was returned, and the amount you get back is the difference between the purchase price and the ticket cost for the actual period it was used, which includes the refund request date. You may also have to pay an administration fee of up to $10.
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