What Do I Do If I'm Having Problems with My Nextdoor App?

If you are having problems with your Nextdoor App there could be a varied of different causes for this. Here's some helpful tips to assist you with finding out what is causing the problems.

Nov 18, 2019

Nextdoor makes it possible for you to connect with your neighbors and develop a close community. If you are a business owner, you may use the app to target members of the local community. It can be a simple way to target new people, increase sales, and make profits. The app may also be useful if you wish to organize community events. The following are some of the most common problems and their possible solutions.

If You Change Your Mind about a Post or Reply

If you change your mind about a post or reply, you can delete it at any time. If you made an error, you do not need to delete the entire post. You can simply edit it. If you have received enough replies for a post, you can close the discussion and you won't receive any more replies.

Deleting Posts on iPhone

1. Open the app on your device

2. In the Newsfeed, find the post that you would like to delete

3. Alternatively, you may find an older post that you have authored by clicking on the three lines at the bottom right. Click on your name at the top of the screen. Scroll to 'Activity' and click on the post or reply you intend to delete.

4. Select 'Delete Post' or 'Delete Reply.'


This is an attempt made by malicious people to access your account. They try to get you to enter your login information and password. Unfortunately, plenty of Nextdoor users fall for the trap. They enter their sensitive information into a fake site. The following are some of the messages to look out for.

1. Messages Which Claim to Contain Your Password

If you are trying to reset your password, you will receive a secure link that you can use to change your password. Nextdoor will not send you any messages containing your actual password.

2. Messages that Ask for Your Personal Information

Beware of messages which ask for your personal or sensitive information. Nextdoor does not ask you to provide information such as; your password, tax identification number, your PIN, credit card number, or any financial information.

Use a strong and unique password to keep your account safe. If you have trouble remembering your password, you should use a password manager. It helps you create a strong password and save it.

If You Have a Bug Problem

If you are experiencing a bug problem, it may be because our app is outdated. Try using an updated version. Follow these steps to solve the problem.

For iPhone

1. Open the App Store

2. Tap on the option 'Update All' at the top of the screen. You may also scroll through the apps and click 'Update' next to the app

3. Enter your password and wait until the apps update

For Android

1. Navigate to the Android marketplace

2. Click on the menu button and choose the option 'My Apps'

3. Click on the option 'Update All' at the top of the screen. Another option is to tap on the Nextdoor app and then click 'Update' on the menu.

If you need help with any issues on Nextdoor, you can always get help from the support team. Unfortunately, it is not possible to speak directly with an agent. Nextdoor does not offer support on the phone.

The best way to get help is through email. You may send an email whenever you want and you should get a response in an average of three hours. Explain the problem you have with your app in as much detail as you want. You may also seek support from the help desk.

Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.
What Do I Do If I'm Having Problems with My Nextdoor App?

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Why does GetHuman Write How-to Guides for Nextdoor.com Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Nextdoor.com in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our What Do I Do If I'm Having Problems with My Nextdoor App? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.


Asked 4 years ago
Updated 4 years ago
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Problem With the App

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