The Nintendo Black Friday sale gives you the chance to enjoy amazing discounts. If, however, you are unhappy with your purchase, you may return it in a few simple steps.
You may return your Nintendo purchases within 30 days after you receive them. When returning an item, ensure that it is unopened and in good condition. You may be eligible for a full refund. However, Nintendo does not refund the cost of shipping unless they made an error. You may not receive a refund if:
1. You have had the item for over 30 days after delivery
2. The item you wish to return is damaged or not in its original condition
3. You did not buy the item directly from Nintendo
4. The item you wish to return is unsealed or opened
5. It is a digital product
You may return items for exchange within 30 days after delivery. However, Nintendo may not accept exchanges for:
1. Items with missing or damaged parts
2. Items that aren't in their original condition
3. Items that are returned over 30 days after delivery
4. Items that you did not buy directly from Nintendo
If you are returning an opened item, you can only exchange it for a similar one.
If you wish to exchange or return an item, ensure that you send it to the appropriate address. Include an explanation of why you are returning it and whether you would like an exchange or refund. Include your original order number, email address, name, phone number, and address. Return your package through an insured or registered shipping method.
If you are eligible for a refund, it will be sent to your original payment method.
Contacting the Support Team
You may need to contact the customer service team if you have trouble returning an item to Nintendo from their Black Friday sale. The simplest and fastest way to contact Nintendo is on the phone. You will be connected with an agent who may direct you to the most appropriate help for your needs.
Live chat is the only other option to speak with an agent. It is the best alternative to phone support.
If you don't necessarily need to speak with an agent, consider seeking email support. Send the support agents an email with the details of your concerns and the kind of help you wish to receive. They will write back with an answer as soon as possible.
Other options if you don't need to speak with an agent are Facebook and Twitter. They allow you to ask for help in public or in private depending on your needs. Since they are public platforms, you are likely to get help fast. You may get the opinions of both the support agents and members of the public. If the customer service agents cannot help you on Facebook or Twitter, they may suggest that you contact them on the phone or email.
The help desk is a great support alternative and many customers refer to it before exploring other options. Consider looking through the help pages before trying to contact the customer service agents directly.
After thousands of Nintendo customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Return an Item to Nintendo from Their Black Friday Sale? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Nintendo if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
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