If you are unhappy with the items you bought on Nintendo on their Cyber Monday sale, you may return them for an exchange or refund. You may return an item up to 30 days after its delivery. After returning an item to Nintendo from their Cyber Monday sale, you may be eligible for a full refund. If you are returning an item for a reason that was Nintendo's fault, you may get a refund for the shipping costs.
Before returning an item to Nintendo, ensure that it meets the following requirements:
1. It should have been shipped 30 or fewer days ago
2. You should have bought it directly from Nintendo
3. It should be in its original package
4. It shouldn't be a digital product
5. It should be in its original condition
You may exchange items bought directly from Nintendo within 30 days. Ensure that they are in good condition and no parts are missing. If your item is unsealed or opened, you may receive an identical one. Your exchanges may be rejected if:
1. You did not buy them directly from Nintendo
2. They aren't in the original condition
When sending your item back for an exchange or refund, keep it in its original package and ensure that all the parts are included. Send them an explanation of your problem and whether you are looking for an exchange or refund. Other important details to include are your name, phone number, original order number, address, and email address.
If you paid using a credit card, your refund will be applied to the number you used to make the original payment.
Contacting the Support Team
There are many ways to contact the Nintendo support team if you need help. Phone support is the fastest and most convenient option. It gives you the chance to speak with an agent who may give you the help you need. However, you may need to call a few times before getting the support you need.
The live chat option is the best alternative to phone support. It is the only other option to speak with an agent.
If you don't have to speak with an agent, send the support agents an email with the details of your concerns and the type of help you want. It is a great support option as you can maintain details of your interactions with the support team for a long time.
Consider seeking support on Facebook or Twitter if you don't need to speak with an agent. With these options, you may get help in private or in public depending on your expectations. You may get help from other customers as well.
Consider exploring the help desk before contacting the support agents directly. The help pages cover frequently asked questions, issue-specific topics, and reminders. You may get the support you need before having to contact the support agents directly. If you end up going back and forth with the support agents on the help desk, they may suggest that you contact them on the phone or email.
After thousands of Nintendo customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Return an Item to Nintendo from Their Cyber Monday Sale? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Nintendo if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
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