Nintendo: How do I reset the parental controls PIN?

A simple 4 step guide for solving this common Nintendo problem quickly and effectively by GetHuman

1
Hi you can reset your parental controls PIN by following these steps: On the Home screen, select "System Settings" and click "Open." At the top, check that the version number listed is "Ver. 7.2.0-17U" or higher. If it is an earlier version, update your system before proceeding.
2
Click "Parental Controls" from the System Settings menu.
3
Click "Change" and enter your PIN.
4
Click "Register an Email Address." Then click "Register" and enter your e-mail address twice. Nintendo will then send a confirmation email within 1 hour. Let me know if this helps!
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Author: The GetHuman Team • January 15th, 2016

About this Step by Step Guide

After thousands of Nintendo customers came to GetHuman in search of an answer to this problem, along with others, we decide it was high time to publish instructions. Here are just a few examples of the types of questions we were being asked or problems reported by users like you: Nintendo: How do I reset the parental controls PIN?; i dont like watch dogs eshop game. can i get a full refund for the game. that way i can pick something that i care more; My wii will turn on and off and I can take discs in and out of it but it won't connect to the tv; Pokemon Alpha Sapphire can't connect to international challenge but can to ratings battle; Why does my *ds always say the game card was removed when it's not even touched?; Stolen or lost *ds. Want to take off Nintendo Network ID from stole or lost *ds and sign in with a new *ds.... So we put together this guide to try to help. It has 4 step(s) to it. It takes an average of 23 minutes to get through these steps according to other users, including time spent working through each step and contacting Nintendo. And we tried to include a checklist of information you'll need when you try to fix this yourself. Best of luck and please let us know if you successfully resolve your issue with this.

Why does GetHuman Write How-to Guides for Nintendo Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Nintendo that helps customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. If you have other problems or questions and you can't find the solution here, please let us know. We are writing new step by step guides every day for problems like this. And if you spot any issues with our How do I reset the parental controls PIN? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.

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