How do I exchange an item from Nordstrom?
Nordstrom is a popular store and online shop that supplies big brand clothing at a discount. You'll find many popular brands at Nordstrom for up to 70% off. There are many Nordstrom stores across America and Canada, and you can also purchase clothing, accessories, and home wear online.
Nordstrom provides excellent customer service, and if you're not completely happy with your purchase, you can ask the company for an exchange or a refund. Perhaps you've bought an item of clothing, only to find that it doesn't suit you, simply return the item to any store where you can ask for an exchange.
How do I get an exchange?
You can get an exchange from Nordstrom by returning the item you've purchased to any store. Look for a member of staff and ask for an exchange. They will probably ask you if there is anything wrong with the item. You'll be able to exchange the product for something else of the same price. If you choose something that costs more, you'll need to pay the difference. Likewise, if the product you choose is less, you'll be refunded the difference.
Alternatively, you could ask Nordstrom for a refund. If you cannot visit your local Nordstrom store, you can also post the item back to be issued with an exchange or refund. Items that are marked final sale or non-returnable cannot be exchanged or refunded.
Contact Nordstrom Customer Service
If you'd like to exchange a product, you can visit a Nordstrom store. Alternatively, call Nordstrom and speak to a customer representative. The company can be contacted by phone, email, or live chat.
After thousands of Nordstrom customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Exchange an Item from Nordstrom? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Nordstrom if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
GetHuman has been working for over 10 years on sourcing information about big organizations like Nordstrom in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Exchange an Item from Nordstrom? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.