How Do I Get a Refund from Nordstrom?

This article discusses how to make a return to Nordstrom and get a refund. It describes Nordstrom's return and refund policy. Instructions for returning a purchase to a store are provided. Instructions for returning a purchase by mail are also provided. Instructions for making the return using contactless curbside pickup are provided as well.

Nordstrom sells a wide range of home and beauty items, gifts, and more. However if you need to return something you bought at Nordstrom, find its return and refund policy below and learn how to try to get a refund.

Nordstrom's Return and Refund Policy

Nordstrom's offers refunds on returned items entirely at their own discretion. If the store chooses to offer a refund and you cannot find the receipt or any other record of the sale, you will need to provide personal identification. In that event, store credit will be offered at the current price of the item.

There are three ways to return an item to Nordstrom: in-store, curbside, and by mail.

Making the Return In-Store

To make the return by mail, just take the item and proof of purchase Customer service, Express Services. Or any cash register. You will receive your refund within 5 to 7 business days.

Making the Return by Mail

To make the return by mail, follow these instructions:

  1. Go to Nordstrom's home page.
  2. Sign into your account.
  3. Go to the returns page.
  4. Answer the questions as prompted.
  5. Print out the shipping label you are emailed.
  6. Pack up the item to be returned along with proof of purchase.
  7. Attach the shipping label.
  8. Mail the item.

You will receive your refund from 5 to 7 days after Nordstrom's receives the item.

Making the Return with Curbside Pickup

To make your return with contactless curbside pickup, follow these instructions:

  1. Go to Nordstrom's home page.
  2. Sign into your account.
  3. Go to the returns page.
  4. Answer the questions as prompted.
  5. Go to a Nordstrom's store location and follow the instructions you were sent for the pickup.

Contact Nordstrom if you need any assistance. It has phone, chat, help desk, and email customer support options.

Why Did GetHuman Write "How Do I Get a Refund from Nordstrom?"?

After thousands of Nordstrom customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Get a Refund from Nordstrom? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Nordstrom if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

Why does GetHuman Write How-to Guides for Nordstrom Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Nordstrom in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Get a Refund from Nordstrom? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.


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