If you plan on buying clothes, accessories, or fragrances over the holiday, consider taking advantage of the Nordstrom Black Friday event. During the event, you can get incredible deals online or at your local store. The annual extra-special discounts allow you to shop for the entire family without having to spend too much.
If you choose to shop online, Nordstrom gives you free returns and free standard shipping without any minimums. You also have the chance to pick up your order from a Nordstrom location near you.
After placing your order for the Nordstrom Black Friday event, a pre-authorization hold will be applied to your credit card. It may be automatically removed within an average of seven days. Your credit card will be charged as the item ships. If you placed an order for multiple items, you may notice that your credit card has been charged multiple times.
Tracking Your Order
After placing your order on Nordstrom, you can track its progress. You will receive an email when order ships. After signing in to your account, you can find out if your purchases are on the way. If you have trouble tracking your order, the customer service agents may help.
Returning Your Purchases
You can return the items you purchased on Nordstrom if they do not meet your requirements, the store allows you to return purchases online or in person to suit your convenience. After returning an item, you may qualify for an exchange or refund. If you qualify for a refund, it will be sent to your original form of payment.
1. Send back the items you wish to return using the prepaid return label
2. Your returns will be processed within 14 business days
3. When returning online orders, you may use the prepaid shipping label in your package
1. Bring the item you wish to return to a Nordstrom store
2. Ask for help from any salesperson
Contacting the Customer Service Agents
There are plenty of ways to contact the customer service agents if you have trouble making an order for the Nordstrom Black Friday event. The best way to contact Nordstrom is on the phone. You will be connected with a customer service agent who may address your concerns. Live chat is a great support option as well. It lets you speak directly with an agent and is the only other way to speak with an agent.
Email support is an appropriate option for customers who may not necessarily need to speak with an agent. Send the support agents an email describing your concerns and the type of help you want.
Twitter and Facebook may also be appropriate customer service options if you don't mind seeking support in public. You may get answers from other Nordstrom customers. If you end up going back and forth with the customer service agents on Facebook or Twitter, they may suggest that you contact them on the phone or email.
The help desk is a great support option as well. Many customers refer to it before attempting to speak directly with the customer care agents.
After thousands of Nordstrom customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Make an Order for the Nordstrom Black Friday Event? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Nordstrom if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
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