When you first purchase your Norton Antivirus, you will see a text notification at the bottom of the shopping cart page. You must check it to complete the purchase. It is the option that turns on automatic renewal of the service. If you no longer need, the service, you can turn off the automatic renewal service.
Once you have canceled automatic renewal service, you must turn it on manually if you want to continue the service. If you wait until your subscription expires, you will lose Norton protection.
You may request a refund if you forgot to turn off your automatic renewal service. Follow these steps to complete the process;
1. Sign in to Norton
2. Navigate to the tab 'My Subscription' next to the Norton product you want to disable and move the slider from 'On' to 'Off.'
3. Click 'Turn Off'
4. Choose the reason you want to disable on the 'Automatic Renewal' page.
5. Click 'Turn Off'
6. If you have any concerns about automatic renewal, click on the option 'Call Me'
Canceling Your Service
If you are certain that you no longer need your Norton service, you may cancel. To cancel your subscription, you need the following information;
1. The name that appears on the card
2. The last four digits from the card
3. The first six digits of the credit card number that you use for renewal. If you have multiple cards, you need the one that you last used
4. The expiration date
5. The email address associated with your account
6. If you want to cancel an accidental purchase, you may also need your order number.
There are a few options for canceling your service.
Canceling by Email
Compose a detailed email including your account information. Ask the agent to help you cancel your account and request a confirmation number or email. You may need it if you have to make follow-ups in the future. Once the cancelation process is complete, you will receive an email as confirmation. If you don't provide all the relevant information, the support agent may send you an email asking for it. To get help fast, you should provide all the relevant information in your email.
You may cancel your subscription by calling the number at the back of your bank statement. You will be connected with a representative who may help you cancel your service fast.
Requesting a Refund
If you have already been charged by the time you cancel your subscription, you may request a refund. Your refund will be sent to you if you qualify based on Norton's terms and conditions.
If you believe that you qualify for a refund, contact the support team and ask for help.
If you choose to cancel your service, note that your device will be vulnerable as soon as your subscription expires.
The best way to contact the Norton Antivirus support team is on the phone. You will be connected with a support agent and they will help you complete your request for cancellation or a refund. The support agents are friendly and respectful.
Another way to speak directly with a representative is through live chat. It is the best alternative to phone support.
You may also seek support from Norton Antivirus through Twitter. It is a good option if you don't mind seeking support on public sites.
Norton Antivirus has a vibrant help desk that may help you deal with issues before contacting the support team directly. It has plenty of targeted tips that cover issue-specific problems. Seek support from the help desk before exploring other support options.
After thousands of Norton AntiVirus customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Cancel My Account with Norton Antivirus? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Norton AntiVirus if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
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