How Do I File a Lost and Found Claim with Norwegian Cruise Lines?

Going on a cruise can be the most relaxing way to get away from the grind and rest easy, until the unthinkable happens and you lose a bag or an item. Not to worry, Norwegian Cruises can help you find your item and the more details you remember, the better.

Going on a cruise is one of many ways to get away from it all and see the world. One such cruise line is the Norwegian Cruise Line. Their crews do their best to make your cruise as carefree as possible. But what happens if you lose an item? This guide will walk you through how to report your lost items.

First, what information do you need to have?

  1. Guest's first and last name
  2. Valid email address, contact address, and phone number
  3. Ship's name and sail date
  4. Location item or bag was lost
  5. Departure port, debark and debarkation ports
  6. Item type, description and lost date
  7. Having value amounts of each item could also be useful to your claim.

Please keep in mind this is not an exhaustive list and it can change. If you have any questions about lost items, if you're the one who lost it or how to report an item found that belongs to another passenger, please call Norwegian Cruises customer service directly.

Filing Your Claim

  1. Go to https://ncl.lostandfoundsite.com/ and click on new lost item.
  2. Fill out the fields on each page. There should be four pages total.
  3. You should receive a confirmation of your claim. A response to your claim will take about 10 business days from receipt.
  4. You can check the status of your claim at https://ncl.lostandfoundsite.com/CurrentStatus.aspx. You will need the claim number and your email address. You can also call the Official Lost and Found Recovery Network for Norwegian Cruise Lines.

What Happens After You File

  1. Norwegian Cruise lines Lost and Found performs a search of all items reported lost from their patrons within the database.
  2. You will receive an email explaining how you can receive your item back. Please note that you will have to pay for any shipping charges.
  3. You will only have to pay for shipping and handling.
  4. All major credit cards are accepted as payment methods and you will have the option of purchasing shipping insurance.
  5. The shipping methods you can choose from are USPS, UPS and FedEx.

Why Did GetHuman Write "How Do I File a Lost and Found Claim with Norwegian Cruise Lines?"?

After thousands of Norwegian Cruise Line customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I File a Lost and Found Claim with Norwegian Cruise Lines? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Norwegian Cruise Line if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

Why does GetHuman Write How-to Guides for Norwegian Cruise Line Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Norwegian Cruise Line in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I File a Lost and Found Claim with Norwegian Cruise Lines? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.

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How to report lost items on Norwegian Cruises

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